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Malron

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18 years ago

M

Malron

101 Posts

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18842

May 27th, 2008 05:00

Precision WS370 doesn't have a Network card?

I have a Precision WS370 running XP Pro SP2(recent purchase from Dell Auction). That I am trying to connect to my home network. Using the advanced computer information scanner in XP's Help and Support Center, it says that the Network Card is not installed. Device Manager lists under Network adapters, just a 1394 Net Adapter. I believe thats on my Sound Card. I have a Creative Audigy Audio Processor. From some of the searching I have done, some sound cards have a firmware connector. I didn't look up the soundcard tho. The back of my computer has a port for a network cable to plug into and the User guide shows it (downloaded from Dell Manuals)

 

   I plugged into the router and the network jack on the back of the computer but Its not working. I have restarted my computer several times. In network Connections the only thing showing up is that 1394 Connection under Lan or High-Speed Internet.

 

   Under the Downloads section at Dell It lists two possible drivers. If I am able to install one of them will the network card then show up in device manager?

 

I appreciate any help I can get.

Malron 

Message Edited by Malron on 05-27-2008 02:11 AM
  • Malron

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    Posted May 30th, 2008 09:00

    Thanks for answering my post. I installed that driver you provided a link for and I downloaded and installed it. It seemed to install ok but the network card is still not showing up in device manager or Belaric Advisor. The driver shows up in ADD and Remove Programs so it seems to have installed. It Installed into C:\ Dell \Drivers\R132254. If you have any more ideas I would be glad to hear tham

     

    Thanks again for your reply

    Malron 

  • volcano11

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    Posted May 30th, 2008 13:00

    If you open Device Manager, are there any other devices that show up as "Problem Devices"? 

     

    Steve

  • Malron

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    Posted May 31st, 2008 17:00

    Thanks Steve for answering,

     

    No their is no listing for Problem Devices.

     

    Malron

  • volcano11

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    Posted June 1st, 2008 15:00

    You might try installing the chipset drivers for that machine, then try reinstalling the network drivers.

     

    Steve

  • Malron

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    Posted June 1st, 2008 16:00

    I just got through downloading the chipset driver while I was waiting I happened to look at C:\Dell\ Drivers\ and the only thing in their was the network driver I had installed before. The Broadcom Driver you suggested before.

     

    Anyways is that normal for that Driver folder to not exist before I installed that Broadcom network driver. The Dell folder existed but with just an .ico file, an HTML file for Dell Support and a Thumbs.db file.

     

     I was just curious. I am going to install the chipset driver.

     

    Thanks

    Malron

  • Malron

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    Posted June 1st, 2008 17:00

    OK I installed the chipset driver and the reinstalled the Broadcom driver. The Chipset driver installed (I made it through the wizard completely) I then Deleted the Broadcom Driver you suggested I originally install and Tried to reinstall from the same CD I orginally installed driver from. It unzipped into C:\Dell\ Drivers\R132254.exe; after it unzipped I got an Install Shield Wizard, where it said you can Modify, Repair, or Remove Broadcom Gigabit Integrated Controller. I clicked Next and I get the Remove the Program: Click Remove to remove Broadcom Integrated Controller. After removal, this program will no longer be available for use. Click back if you want to change any settings. But clicking back just gets the first window. Like its missing a step in the Wizard. I even tried opening the file and clicking on the Setup.exe but I get the same thing. I forgot this happened the first time I tried to install this driver a few days ago. 

        I do have Broadcom Advaned Control Suite 2 on my Start\ all Programs menu, but the only thing it shows is the 1394 net adapter.

     

        Should I try another driver or try downloading that original driver again. I copy that to a CD then install from CD to my WS370 ?

     

     thanks for all your help it is greatly appreciated.

    Malron

    Message Edited by Malron on 06-01-2008 12:23 PM
  • volcano11

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    Posted June 1st, 2008 20:00

    The Dell\drivers file only contains driver installation files.  The actual drivers end up in one of the Windows folders after they are installed.   So the Dell\drivers file does not tell you anything.   What you see in Add/Remove Programs is just the Dell Broadcom Control Suite Utilty, again not the drivers.    Just remove the Broadcom Utility then try running the driver installation file in the Dell\Drivers folder again and see if it installs the drivers with the chipset now present.

     

    Steve

  • Malron

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    Posted June 1st, 2008 23:00

    I uninstalled the Broadcom Utility and Then ran the Setup.exe in the Dell\ Drivers folder and was able to install the Broadcom Gigabit Integrated Controller. It still does not show up in Device Manager. I shut down the computer and restarted and it does not show up in Device Manager. The Broadcom Driver shows up in the Add and Remove Programs list.

     

    Thanks

    Malron

  • Malron

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    Posted June 2nd, 2008 00:00

    TaDa, I got it Volcano. I went into the Bios and the  NIC controller was turned off. I turned it on and booted up checked Device Manager and Broadcom NetXtreme 57xx Gigabit Controller is listed under Network Adapters. The Default setting is supposed to be ON so I don't know why it was shut off.

         I do have another question tho. My bios is A02 and Dell Downloads shows a A08, Are Bios upgrades or Flashing,  cummulative like Service packs or do they have to be installed in order ? Like after A02, you install A03, then A04, etc.... ?

     

     Any ways I am on my home network and connected to the internet on my WS370, Yea Baby!!!

     

    Thanks for all the help

    Malron