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gagnonconsultin
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July 18th, 2012 13:00
Help with Failing RAID
I have been having issues with a disk in my PowerEdge 2900 server with Perc 6/i contolled RAID Array and have one of 4 disks removed, leaving 3 running degraded. I have attempted to replace the bad one with the same disk and two replacements failed to work in the array. One continued to give and error code 1810 and the second one gave me a blue screen when I hot swapped it in. I have installed the Dell Online Diagnostics Verison 2.20.0 and run tests on the Controller. I selected the tests starting at the SAS/SATA backplane, which includes controller and disk self tests. On the Disk 2 (of 0,1 and 2), I got a failure, specifically a "Device reported read failure: Check SAS cable connections and run this test again. If this error persists, it indicates a hardware problem." The other two disks executed the test and passed.
So the question is, what is the best way to proceed? Can I move the disk to the second set of four slots in the backplane without damaging the RAID array? I did put the bad replacement disk in my own machine and it initialized fine, so I am not sure that the disk is really the problem or possibly the backplane itself. Any advise is appreciated.
Thanks,
Rich
gagnonconsultin
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Posted July 18th, 2012 14:00
I have it installed but for whatever reason Internet Explore is not able to get to the page at https://dell-server:1311/?authType=ntlm&locallogin=true&application=omsa
It says I am not connected to the Internet. I have installed it since the last reboot, and also done the BIOS and other firmware/driver updates recommended by this forum, and am hoping once I get to reboot it (maybe tonight after work) the web server will respond and I can use OMSA.
I guess I will be able to get a better idea later after the reboot. Also, I am remote, so unable to get to the BIOS.
DELL-Chris H
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Posted July 18th, 2012 14:00
Can you log in locally to the server and access OMSA that way?
DELL-Chris H
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Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted July 18th, 2012 14:00
Rich,
Do you happen to have Open manage installed on the server? If not, is the server production or would you be able to shut it down?
I am curious as to what the drive is showing when in the server, be it Foreign, Failed, Missing, or Ready.
If OMSA is installed go to Storage - Perc 6/i - Physical Drives- and see what the status is.
If OMSA is NOT installed, reboot to Perc BIOS (Ctrl-R) and hit CTRL-N to the Physical Drives page and get that information from there.
Let me know how it goes.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!gagnonconsultin
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Posted July 19th, 2012 05:00
OK, I have OMSA installed and running, and have all the firmware and drivers updated.
I can see that I set the system up in RAID10 with 4 drives. Drive 0 is missing, as I have it removed.
So back to the original question. But first, to answer Chris's question, in the OMSA, all drives look good and do not show predicted failures. So what next?
gagnonconsultin
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Posted July 18th, 2012 14:00
No, same problem with Web Site not found when standing at the console.