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jjec2013

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13 years ago

J

jjec2013

54 Posts

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19909

May 22nd, 2013 04:00

PE2850 error

hi,

 

i got a problem with my server, it wont boot up anymore. i got this error display on the screen. " memory/battery problems werer detected. The adapter has recovered but cached data was lost" please help? thanks.

 

jessie

  • DELL-Chris H

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    Posted May 22nd, 2013 07:00

    Jessie,

    This error is normally due to an issue with the ROMB dimm. Now in order to check on it you need to power the server down and then remove the ROMB battery FIRST. Otherwise you can damage the dimm, as the battery keeps the dimm slot powered. After the battery is removed then reseat the dimm and then reinsert the battery. If reseating the dimm does not resolve the issue then you will need to replace the 256MB dimm (part number 4D554).

    Let me know if this helps.

    DELL-Chris H

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    Dell Technologies | Enterprise Support Services

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  • jjec2013

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    Posted May 22nd, 2013 08:00

    Hi,

    where can i find the dimm and the battery is not visible when you open the cover?

    jessie

  • theflash1932

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    Posted May 22nd, 2013 08:00

  • jjec2013

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    Posted May 22nd, 2013 09:00

    how do you remove the battery from the slot? do i need to remove the riser as well?

  • theflash1932

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    Posted May 22nd, 2013 09:00

    You don't need to remove the actual battery ... there is a cable going from the battery to the riser board ... unplug the battery cable.  You should reseat the riser as well.

  • jjec2013

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    Posted May 23rd, 2013 05:00

    can i replace the 256MB dimm  to 512mb dimm, it is so hard to get this part this days?

  • jjec2013

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    Posted May 23rd, 2013 06:00

    is there anyway i can bypass the error or disable it so that the system will boot up?

  • theflash1932

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    Posted May 23rd, 2013 07:00

    "can i replace the 256MB dimm  to 512mb dimm, it is so hard to get this part this days? "

    Only 256MB will work, and it can't just be any 256MB PC2-3200R DIMM.  While you  might find a generic DIMM that will work, it isn't very likely, so I would strongly recommend you get the DIMM with the correct layout, timings, etc. for the RAID controller ... the Dell part Chris listed.  They aren't that hard to find:

    www.serversupply.com/.../pid_lookup.asp

    "is there anyway i can bypass the error or disable it so that the system will boot up"

    No.  You must replace the memory before there will be ANY functioning of the OS.  You could disable RAID and reinstall then run Windows with the machine in SCSI only mode (disabling RAID), but that would require wiping everything out.

  • DELL-Chris H

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    Posted May 23rd, 2013 07:00

    Jessie,

    The dimm needs to be a 256MB. It won't recognize anything larger. We don't currently carry that dimm, but if you do a search for this part number (4D554) on the web, there should be some available.

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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