I got a new laptop Precision 5570. When I plugged my TB16 docking station to the laptop, the external monitors connected to the docking station work fine. But my keyboard and mouse that are plugged in to the docking station does not work, the Ethernet cable plugged into the docking station does not work either. I checked and my TB16 has the latest firmware. Is it simply that TB16 is not compatiable with Precision 5570?
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
My work around was to use a powered USB hub that plugged into the USB-C on the laptop and had both USB A and C ports for my devices. This device isn't in the compatibility list of docks for this laptop.
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Posted January 28th, 2023 04:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
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