We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

Thanks! Somehow it's not in my inbox- I might have cleaned it out- can you please resend your message?

I got your message- thanks, but it won't let me send a message- it says I've reached my limit of private messages for now. I guess my limit is zero.

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@gerp124 wrote:

 

1. Spent a bunch of time letting the Dell wizard work it's magic on my computer, but Device Manager is reporting errors.

2. SM Bus Controller and other "Unknown" devices

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1. Not sure what that is. Microsoft's Windows-Update should probably toss you those and everything else you need. But with an old machine, sometimes not. You can also manually download and install drivers from support.dell.com (browse to your exact machine).

2. Looks like the Intel chipset drivers are missing. In that instance, you will have various other driver install failures since Windows can't identify the motherboard properly.

You can manually download and install the Intel chipset drivers from support.dell.com (browse to your exact machine).

Thank you @Tesla1856 .

I did install everything the Dell site had to offer- I used the 'wizard' tool, and it updated a bunch drivers over the course of a couple of reboots, and now it says that everything is up to date.

I also tried manual search for specific drivers, but the Dell website shows zero drivers available for manual download for that model.

This all started from repeated BSOD's from my previous build, which had been going along fine. Then it wouldn't boot at all at some point (every BSOD I tried an incremental fix), so I did a fresh install of Windows.

Now I'm wondering if I had some sort of hardware failure. I'm typing this on the computer in question, so it's working... until it isn't.

@Tesla1856THANK YOU !!! I really appreciate your follow up- attached is a screen shot showing how the dell wizard says everything's fine, and when I say the 'manual download' section with nothing in it, and no search worked, I did not see any 'show all' button.

Kinda crazy that the 'wizard' doesn't seem to actually have all the current drivers, or somehow thought that the version on my computer was already current, or something else...

Also attached are before and after device manager screen shots- after still shows one problem that I'll look at now that I see all of the individual drivers.

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@gerp124 wrote:

 

1. now that I see all of the individual drivers.

2. after device manager screen shots- after still shows one problem that I'll look at

 

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1. Glad to hear you were able to find the Dell drivers for your laptop.

2. If you post the  PCI\VEN or ACPI\VEN_D ( like before) we might be able to figure out which driver is missing for the final Unknown Device.

Again, I can't thank you enough.

Below are PCI\VEN and ACPI\VEN_D.

I found and installed 'airplane mode switch driver' but it did not resolve the error.

I can't find a driver that seems to fit the description 'HID Dell Radio Control Device Driver'

• Unknown device

• ACPI\DELLABC6\2&DABA3FF&0 'airplane mode switch driver'?

  • ACPI\VEN_DELL&DEV_ABC6 'HID Dell Radio Control Device Driver'?

  • ACPI\DELLABC6

  • *DELLABC6

@Tesla1856 

YESSS!!!!

I found it- "Dell WLAN Radio Switch Driver".

I got bold and thought that there wouldn't be harm in installing from the official list of drivers from the link that you sent.

I really can't thank you enough- I was beginning to think I had a hardware failure and would have to buy a new laptop.

Take care!