magpie6997

updated

15 years ago

M

magpie6997

14 Posts

0

31647

December 14th, 2011 12:00

cannot clear print queue on v313w

i'm still having issues with the printer operating reliably and when i sent a document to print.a few days ago it happened to be when the printer was unhappy. i marked the document to delete from the queue and it's still there, saying it's deleting. i can't print anything.

i have rebooted both the laptop and the printer at least twice without any effect. any ideas?

thanks for any help   :emotion-1:

  • PudgyOne

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    Posted December 14th, 2011 14:00

    magpie6997,

     

    Try running Delete Print Jobs to remove any stuck print jobs in the queue.

     

    Next time you print, click file, print and make sure the proper printer is selected.

     

     

    Rick

  • magpie6997

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    Posted December 14th, 2011 22:00

    thank you! i ran delete print jobs and i'm back in business! forgot to restart the computer but it worked anyway. now all i have to do tonite is get directv back on line...

    THANKS AGAIN!

    barb

  • PudgyOne

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    Posted December 15th, 2011 02:00

    Barb,

     

    Glad you got it working! :emotion-21: Thanks for posting back.

     

    Take care,

     

     

    Rick