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MikeV07042
17 Posts
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49511
December 29th, 2009 08:00
blu-ray burner availability
Hi, I was wondering if anyone could offer some advice. I configured a Studio XPS 16 laptop in mid December and had the configuration emailed to me. It included the i7 CPU and a blu-ray burner. About a week later I went back via the emailed link to purchase the system. It was scheduled to ship in approx. the 3rd week of January. Just back home from the holiday, I find an email confirmation yesterday and see the system is to ship in late December. As I'm looking at the specs I noticed it said DVD/CD burner, not blu-ray burner. I've spoken to a few different Dell departments and it appears the blu-ray burner is out of stock for Dell and not offered on any system. I'm guessing this happened at some point between the time I built the system and the time I purchased it. Unfortunately I didn't notice the change to that option. The Dell site says the unit has not shipped, but Dell is telling me it is/has shipped.
So, does anyone know anything about the lack of a blu-ray burner option throughout all Dell lines? Did they really just run out of stock? They are saying it should be available in mid-late January,
They've also told me my best option is to cancel the order (or return it when it arrives since it is in shipping), and to wait and re-order when the option is available. They made it sound like there would be no restocking fee, but I haven't actually spoken to that department yet.
Any suggestions/information would be great. Thanks, Mike
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