Insatisfação com notebook

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Hey, I get your frustration, that’s really disappointing, especially for a new device.

Let’s break this into what you can actually do right now:

1. Check your warranty first (important)
Since it’s under 3 months, your laptop is definitely under warranty.

• Cosmetic damage (scratches) is usually not covered
• But if the material is unusually weak or peeling, you can still try a claim

Contact Dell support and clearly explain that the material is degrading under normal use.

2. Protect it from getting worse
While you sort the claim:

• Use a laptop skin or cover (prevents further scratches)
• Avoid rough surfaces and tight bags
• Clean only with a soft microfiber cloth (no harsh chemicals)

3. Fix existing scratches (practical options)

• Light scratches: can be reduced using plastic polish (very gently)
• Deeper scratches: best option is a skin/wrap to hide them
• Avoid DIY methods like toothpaste, they can make it worse

4. Ask for part replacement (if severe)
If the scratches are extreme or the body feels fragile:

• Ask Dell about replacing the top cover/palm rest
• Some service centers offer paid replacements even if warranty doesn’t cover cosmetics

5. Escalate if needed
If support doesn’t help:

• Request escalation or supervisor review
• Clearly mention “product quality concern within 3 months of purchase”

👉 Reality: budget and mid-range models often use softer plastic, but it shouldn’t feel this bad this quickly.

If you tell me your exact Dell model, I can suggest whether this is a common issue for that specific one and what the best fix option is 👍