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chrissmurth
1 Rookie
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20 Posts
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6 Points
42
96012
May 21st, 2018 12:00
SA, latest version not working
I downloaded the latest version of SA (Support Assist) (Version 2) a few days ago.When I try to open it, it tries to load but won't load properly (icon just continues to flash and flash), with a message that optimization tools are loading.
The same problem occurs when I try to open it as administrator. There is no option to repair this app when I go to Settings. The only 2 options are "modify" or "uninstall"
This new version of Support Assist is installed on both my XPS 8930.
Is any body else having a problem with this latest version? Any advice would be greatly appreciated
chrissmurth
1 Rookie
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20 Posts
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6 Points
75372
5
Posted May 25th, 2018 11:00
Help please!
Now getting an App crash every time I switch the computers on.
Reliability monitor shows a PFOC Content App Crash
Package Full name: DellInc.DellSupportAssistforPCs_3.0.0.0_x64__htrsf667h5kn2
Sagittarius59
15 Posts
75234
3
Posted June 5th, 2018 23:00
We do have the same error every day when checking reliability monitor on a XPS 8930:
Background Task Host not working anymore - with a "MoAppCrash"
Package: DellInc.DellSupportAssistforPCs_3.0.0.0_x64__htrsf667h5kn2
or sometimes
Dell SupportAssist with a POFContentAppCrash
Package: DellInc.DellSupportAssistforPCs_3.0.0.0_x64__htrsf667h5kn2
Is there any help around from DELL staff?
Sagittarius59
15 Posts
75084
1
Posted June 11th, 2018 04:00
The last few days the problem with the Support Assist failures disappeared all of a sudden.
The reliability monitor showed no "MOAppCrash" or "POFContentAppCrash" anymore.
It's interesting that this problem has solved alone without any update on my own since
I made the last post ;-). I just wanted to inform you.
Regards. Chris
SupportAssist stopped working on my Alienware 17 R3 and XPS 15 after the latest update. I suspect it was caused by the SupportAssist Update Plugin. I uninstalled SupportAssist, then manually reinstalled using the SupportAssist Installer from the link below. It works fine now.
Same here. Support assist stopped working suddently after the update (it was working fine from several months) on my Dell xps 9370 on windows 10 pro
When I click on the icon it won't start and don't send any message or warning.
I tried to un install the software. I then performed a fresh install. It worked one time just after the setup, I was 1ble to update my drivers but after a restart it stopped to launch as previously.
Any ideas?
chrissmurth
1 Rookie
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20 Posts
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6 Points
74812
0
Posted June 13th, 2018 09:00
It seems that there are problems with the new version.
I had a Dell tech in to repair my laptop and he suggested uninstalling Support Assist, and reinstalling again from the Dell website.
After doing this, I still have the same problem with the reliability monitor showing a POFCContextAppCrash.
For the time being, I have just disabled Dell Support Assist and will run it as and when I need to, until Dell comes up with a solution.
After the latest Windows update, I also have a problem with Dell Data Vault Collector, with multiple messages that Dell Data Vault Collector Service has stopped working. I have disabled this too.
Hope that Dell fixes the problem soon!
Sagittarius59
15 Posts
74578
3
Posted June 14th, 2018 03:00
Many thanks for all your Infos. We again have problems now on our
XPS 8930 Win10 v1803 computers with DELL SupportAssist 2.2.1.23.
This Version installed automaticly June 12th 2018.Will probably soon deinstall those DELL apps if they do not
work propperly!What's happening with DELL?
Regards, Chris
sartt
2 Posts
75394
12
Posted May 24th, 2018 15:00
having the same problem.