Has anyone else been having issues with SupportAssist successfully identifying and getting drivers?

I first noticed it because I kept getting the "Driver detection not available" on the web, and then based on reading that the web requires a working SupportAssist program I went to the program itself to try there.

No luck with either as I always get "An unexpected error occurred" in the program. It's been a couple of days now and I always get the same result regardless of me changing things based on previous posts (making sure the service is up, making sure the Firewall is down, etc.).

I did find a previous post to try and re-install. So I uninstalled and did a clean reinstall, but no change when it comes to the driver functionality.

Which leads me to my second question, has anyone noticed SupportAssist not being the same after a re-install? For example, my new Alienware came with Premium Plus but after the new install there is no feature past Optimize network. Is there an update or addon I need to also re-install? I did make sure I am logged in, although for Warranty Detail it says "Unable to show" so that may be tied to the actual reason somehow?