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sum-park

updated

8 years ago

SP

sum-park

1 Message

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1273

September 30th, 2018 08:00

active pen (PN579X) continuously becomes 'disabled'

Hi there.

 

I recently bought xps 9575 with stylus pen PN579X, which is now making my life perfect if I don't think about an issue with the pen.

The pen worked well when I install the drive and set all the requirements up.

But after a while - probably after few bootings of the laptop - the pen becomes 'disabled'.

- battery ok

- bluetooth connected

- pen's buttons works well

- laptop's screen works well with my finger

But the screen doesn't react to the pen.

And if I re-install the pen's driver, it starts working.

 

I guess it is something software issue. Is there anything I can try to fix this? 

 

Thank you