Everytime I search something and they try to go to that page I get redirected. First why do people do this? Is it funny? I think not more like childish... Any way her is the log I have. if any one could help that would be awesome...
Logfile of Trend Micro HijackThis v2.0.3 (BETA) Scan saved at 7:21:20 PM, on 1/6/2011 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal
Welcome. Thank you for using Dell Community Forums.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you posted this issue on another forum? If so, please provide a link to the topic.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.
* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. *Please note also that not all of our tools work on 64-bit systems, so we may be limited in our procedures.
* The presence of windows error codes may indicate hardware problems and could limit the success of infection removal.
(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
Install ERUNT by following the prompts
(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
Start ERUNT
(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
Choose a location for the backup
(the default location is C:\WINDOWS\ERDNT which is acceptable).
Make sure that at least the first two check boxes are ticked
Press OK
Press YES to create the folder.
If there is a problem after making changes to the system, to restore your registry, go to the folder and start ERUNT.exe
Let me know after you have installed ERUNT.
No Reply within 3 days will result in this topic being closed, and I will remove it from my subscriptions. If you require more time, please let me know.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.
A small box will open, with an explanation about the tool.
Click Yes at the prompt for Optional Scan.
When done, DDS will open two (2) logs
1. DDS.txt 2. Attach.txt
Save both reports to your desktop.
Copy/paste both logs to your reply on the forum. Do not attach them.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
Also please run the following scan and include its log with the two DDS logs:
Download Security Check by screen317 and save it to your Desktop: here or here
Run Security Check
Follow the onscreen instructions inside of the command window.
A Notepad document should open automatically called checkup.txt; close Notepad. As mentioned above, we will need this log, too, so remember where you've saved it!
If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
DDS (Ver_10-12-12.02) - NTFSx86 Run by User at 18:57:10.34 on Sat 01/08/2011 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.206 [GMT -5:00]
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_10-12-12.02)
Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 7/9/2008 11:48:42 AM System Uptime: 1/8/2011 1:36:18 PM (5 hours ago)
Motherboard: Dell Inc. | | 0KU184 Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz | Microprocessor | 778/200mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 74 GiB total, 38.548 GiB free. D: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP1: 12/5/2010 11:10:27 AM - System Checkpoint RP2: 12/6/2010 10:30:37 AM - Software Distribution Service 3.0 RP3: 12/6/2010 5:05:21 PM - Removed ABBYY FineReader 6.0 Sprint RP4: 12/6/2010 5:06:32 PM - Removed Bonjour RP5: 12/6/2010 5:08:33 PM - Configured EMBASSY Trust Suite by Wave Systems RP6: 12/6/2010 7:41:08 PM - Installed Broadcom Gigabit Integrated Controller. RP7: 12/7/2010 7:43:09 PM - System Checkpoint RP8: 12/7/2010 9:48:21 PM - Installed STOPzilla. Available with Windows Installer version 1.2 and later. RP9: 12/8/2010 11:24:27 AM - Removed STOPzilla. Available with Windows Installer version 1.2 and later. RP10: 12/9/2010 11:49:34 AM - System Checkpoint RP11: 12/10/2010 1:40:49 PM - Installed Java(TM) 6 Update 22 RP12: 12/14/2010 10:19:34 AM - System Checkpoint RP13: 12/15/2010 7:22:26 PM - Software Distribution Service 3.0 RP14: 12/18/2010 8:12:52 PM - System Checkpoint RP15: 12/25/2010 12:18:48 PM - Software Distribution Service 3.0 RP16: 12/25/2010 12:20:58 PM - Installed Zune 4.7 RP17: 12/25/2010 12:30:22 PM - Installed Windows XP Wudf01009. RP18: 12/25/2010 12:32:36 PM - Installed Windows XP winusb0100. RP19: 12/25/2010 2:06:05 PM - Restore Operation RP20: 12/25/2010 2:34:26 PM - Software Distribution Service 3.0 RP21: 12/25/2010 2:36:27 PM - Installed Zune 4.7 RP22: 12/25/2010 2:51:43 PM - Installed Windows XP Wudf01009. RP23: 12/25/2010 2:55:34 PM - Installed Windows XP winusb0100. RP24: 12/25/2010 4:57:11 PM - Software Distribution Service 3.0 RP25: 12/28/2010 10:08:16 AM - System Checkpoint RP26: 12/28/2010 5:36:36 PM - Software Distribution Service 3.0 RP27: 12/28/2010 6:28:03 PM - Installed Windows Internet Explorer 8. RP28: 12/28/2010 6:30:10 PM - Software Distribution Service 3.0 RP29: 12/30/2010 4:34:11 PM - Software Distribution Service 3.0 RP30: 1/3/2011 12:41:14 PM - Installed HiJackThis RP31: 1/4/2011 6:57:31 PM - System Checkpoint RP32: 1/7/2011 7:37:56 AM - System Checkpoint RP33: 1/8/2011 12:55:09 PM - System Checkpoint
==== Installed Programs ======================
Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.4.1 aiofw aioprnt aioscnnr Apple Application Support Apple Mobile Device Support Apple Software Update AuthenTec Fingerprint Sensor Minimum Install biolsp patch Broadcom ASF Management Applications Broadcom Gigabit Integrated Controller Broadcom Management Programs Browser Address Error Redirector C4USelfUpdater center Conexant HDA D330 MDC V.92 Modem Critical Update for Windows Media Player 11 (KB959772) Dell Driver Download Manager Dell Drivers MSI Dell Embassy Trust Suite by Wave Systems Dell Touchpad Digital Line Detect dj_taplugin Document Manager Lite DW WLAN Card Utility EMBASSY Security Center EMBASSY Security Setup EMBASSY Trust Suite by Wave Systems ERUNT 1.1j ESC Home Page Plugin Gemalto GemSafe Standard Edition 5.1 GIMP 2.6.10 High Definition Audio Driver Package - KB835221 HiJackThis Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Format 11 SDK (KB973442) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB932716-v2) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Deskjet 6900 series HP Update hpf_ProductContext Intel(R) Graphics Media Accelerator Driver IntelliSonic Speech Enhancement ITS Software iTunes Java Auto Updater Java(TM) 6 Update 22 Java(TM) 6 Update 5 Java(TM) 6 Update 7 KODAK All-in-One Printer Software ksDIP LightScribe System Software LightScribe Template Labeler LiveUpdate 3.1 (Symantec Corporation) MarcNX MarcNX Tools Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2416447) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 Microsoft Money 2002 System Pack Microsoft Money Plus Microsoft Money Shared Libraries Microsoft National Language Support Downlevel APIs Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office InfoPath MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional Plus 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Silverlight Microsoft Software Update for Web Folders (English) 12 Microsoft SQL Server Desktop Engine Microsoft Text-To-Speech Voices Microsoft User-Mode Driver Framework Feature Pack 1.9 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft WinUsb 1.0 Microsoft Works 2002 Setup Launcher Modem Diagnostic Tool Move Media Player Mozilla Firefox (3.6.13) MSN MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6 Service Pack 2 (KB954459) NetWaiting NTC17E NTRU TCG Software Stack ObjectManager OGA Notifier 2.0.0048.0 OpenOffice.org Installer 1.0 PowerDVD Preboot Manager PreReq Private Information Manager Quicken 2010 QuickSet QuickTime Readme Secure Update Security Update for 2007 Microsoft Office System (KB2288621) Security Update for 2007 Microsoft Office System (KB2288931) Security Update for 2007 Microsoft Office System (KB2289158) Security Update for 2007 Microsoft Office System (KB2344875) Security Update for 2007 Microsoft Office System (KB2345043) Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB976321) Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Microsoft Office Access 2007 (KB979440) Security Update for Microsoft Office Excel 2007 (KB2345035) Security Update for Microsoft Office InfoPath 2007 (KB979441) Security Update for Microsoft Office Outlook 2007 (KB2288953) Security Update for Microsoft Office PowerPoint 2007 (KB982158) Security Update for Microsoft Office PowerPoint Viewer (KB2413381) Security Update for Microsoft Office Publisher 2007 (KB2284697) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB2344993) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB2183461) Security Update for Windows Internet Explorer 7 (KB2360131) Security Update for Windows Internet Explorer 7 (KB2416400) Security Update for Windows Internet Explorer 7 (KB938127-v2) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB974455) Security Update for Windows Internet Explorer 7 (KB976325) Security Update for Windows Internet Explorer 7 (KB978207) Security Update for Windows Internet Explorer 7 (KB982381) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Media Player 9 (KB936782) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371-v2) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981349) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Security Wizards Speech SDK Symantec AntiVirus Tools Installation Trusted Drive Manager tsp patch TurboTax 2008 TurboTax 2008 WinPerFedFormset TurboTax 2008 WinPerProgramHelp TurboTax 2008 WinPerReleaseEngine TurboTax 2008 WinPerTaxSupport TurboTax 2008 WinPerUserEducation TurboTax 2008 wnjiper TurboTax 2008 wrapper TurboTax 2009 TurboTax 2009 WinPerFedFormset TurboTax 2009 WinPerReleaseEngine TurboTax 2009 WinPerTaxSupport TurboTax 2009 wnjiper TurboTax 2009 wrapper Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Outlook 2007 Junk Email Filter (KB2466076) Update for Windows Internet Explorer 7 (KB980182) Update for Windows Internet Explorer 8 (KB2447568) Update for Windows Internet Explorer 8 (KB976662) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) upekmsi Wave Infrastructure Installer Wave Support Software WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Installer 3.1 (KB893803) Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows Mobile Device Updater Component Windows XP Service Pack 3 Works Suite OS Pack Works Synchronization Yamaha's Digital Music Notebook Zune Zune Language Pack (DEU) Zune Language Pack (ESP) Zune Language Pack (FRA) Zune Language Pack (ITA) Zune Language Pack (NLD) Zune Language Pack (PTB) Zune Language Pack (PTG)
==== Event Viewer Messages From Past Week ========
1/7/2011 9:38:21 AM, error: Dhcp [1002] - The IP address lease 68.46.252.130 for the Network Card with network address 001644E19E32 has been denied by the DHCP server 10.248.77.244 (The DHCP Server sent a DHCPNACK message). 1/7/2011 7:47:18 AM, error: Dhcp [1002] - The IP address lease 174.62.20.48 for the Network Card with network address 001644E19E32 has been denied by the DHCP server 10.248.77.244 (The DHCP Server sent a DHCPNACK message). 1/7/2011 7:23:59 AM, error: Dhcp [1002] - The IP address lease 192.168.1.4 for the Network Card with network address 001644E19E32 has been denied by the DHCP server 10.1.7.1 (The DHCP Server sent a DHCPNACK message). 1/7/2011 10:12:12 AM, error: Dhcp [1002] - The IP address lease 174.62.55.173 for the Network Card with network address 001644E19E32 has been denied by the DHCP server 10.248.77.244 (The DHCP Server sent a DHCPNACK message). 1/4/2011 6:35:02 PM, error: Dhcp [1002] - The IP address lease 192.168.1.4 for the Network Card with network address 001644E19E32 has been denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message). 1/4/2011 11:58:32 AM, error: Service Control Manager [7034] - The Zune Bus Enumerator service terminated unexpectedly. It has done this 3 time(s). 1/4/2011 11:58:04 AM, error: Service Control Manager [7034] - The SSDP Discovery Service service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:58:03 AM, error: Service Control Manager [7034] - The TCP/IP NetBIOS Helper service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:58:03 AM, error: Service Control Manager [7031] - The Remote Registry service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service. 1/4/2011 11:58:00 AM, error: Service Control Manager [7034] - The NTRU TSS v1.2.1.25 TCS service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:57:56 AM, error: Service Control Manager [7034] - The Wave UCSPlus service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:57:52 AM, error: Service Control Manager [7034] - The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:57:47 AM, error: Service Control Manager [7034] - The LightScribeService Direct Disc Labeling Service service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:57:31 AM, error: Service Control Manager [7034] - The NMPortMapper service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:57:21 AM, error: Service Control Manager [7034] - The Distributed Transaction Coordinator service terminated unexpectedly. It has done this 2 time(s). 1/4/2011 11:56:38 AM, error: Service Control Manager [7031] - The COM+ System Application service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service. 1/4/2011 11:56:34 AM, error: Service Control Manager [7034] - The Distributed Transaction Coordinator service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:54:27 AM, error: Service Control Manager [7031] - The Zune Bus Enumerator service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. 1/4/2011 11:52:04 AM, error: Service Control Manager [7034] - The Kodak AiO Device Service service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:51:56 AM, error: Service Control Manager [7034] - The TdmService service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:51:24 AM, error: Service Control Manager [7034] - The Application Layer Gateway Service service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:51:00 AM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. 1/4/2011 11:50:49 AM, error: Service Control Manager [7034] - The Broadcom ASF IP and SMBIOS Mailbox Monitor service terminated unexpectedly. It has done this 1 time(s). 1/4/2011 11:48:29 AM, error: Service Control Manager [7003] - The Kodak AiO Network Discovery Service service depends on the following nonexistent service: Bonjour Service 1/4/2011 1:25:58 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the KodakSvc service.
==== End Of File ===========================
Now the Checkup
Results of screen317's Security Check version 0.99.8 Windows XP Service Pack 3 Internet Explorer 8 `````````````````````````````` Antivirus/Firewall Check: Windows Security Center service is not running! This report may not be accurate! Windows Firewall Enabled! Symantec AntiVirus Antivirus up to date! (On Access scanning disabled!) ``````````````````````````````` Anti-malware/Other Utilities Check: Java(TM) 6 Update 22 Java(TM) 6 Update 5 Java(TM) 6 Update 7 Out of date Java installed! Adobe Flash Player 10.1.102.64 Adobe Reader 9.4.1 Out of date Adobe Reader installed! Mozilla Firefox (3.6.13) ```````````````````````````````` Process Check: objlist.exe by Laurent Symantec AntiVirus DefWatch.exe Symantec AntiVirus Rtvscan.exe Symantec AntiVirus VPC32.exe ``````````End of Log````````````
Here is the Security Check again wiht the A/V disabled ...
Results of screen317's Security Check version 0.99.8 Windows XP Service Pack 3 Internet Explorer 8 `````````````````````````````` Antivirus/Firewall Check: Windows Security Center service is not running! This report may not be accurate! Windows Firewall Enabled! Symantec AntiVirus Antivirus up to date! (On Access scanning disabled!) ``````````````````````````````` Anti-malware/Other Utilities Check: Java(TM) 6 Update 22 Java(TM) 6 Update 5 Java(TM) 6 Update 7 Out of date Java installed! Adobe Flash Player 10.1.102.64 Adobe Reader 9.4.1 Out of date Adobe Reader installed! Mozilla Firefox (3.6.13) ```````````````````````````````` Process Check: objlist.exe by Laurent Symantec AntiVirus DefWatch.exe Symantec AntiVirus Rtvscan.exe ``````````End of Log````````````
Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
If an infected file is detected, the default action will be Cure Make sure that is selected. Click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.___log.txt". Please copy and paste the contents of that file here.
Please run a scan with MBAM. * If you are unable to download or install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use the update link mentioned below to manually update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "lookinhere.exe". Copy the installer file and the update file to a CD or flash drive. Transfer the files to the infected computer. Install the "lookinhere.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
If an update is found, the program will automatically update itself.
Press the OK button to close that box and continue.
If you encounter any problems while downloading the updates,
manually download them fromhere and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top.
It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully.
Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report into your next reply and exit MBAM.
Note:-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.
**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from HERE
Bugbatter
4 Apprentice
•
20487 Posts
768
0
Posted January 8th, 2011 04:00
Welcome. Thank you for using Dell Community Forums.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you posted this issue on another forum? If so, please provide a link to the topic.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.
* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. *Please note also that not all of our tools work on 64-bit systems, so we may be limited in our procedures.
* The presence of windows error codes may indicate hardware problems and could limit the success of infection removal.
- Download ERUNT
(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)- Install ERUNT by following the prompts
(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)- Start ERUNT
(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)- Choose a location for the backup
(the default location is C:\WINDOWS\ERDNT which is acceptable).If there is a problem after making changes to the system, to restore your registry, go to the folder and start ERUNT.exe
Let me know after you have installed ERUNT.
No Reply within 3 days will result in this topic being closed, and I will remove it from my subscriptions. If you require more time, please let me know.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.