an0nymous

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an0nymous

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February 16th, 2021 05:00

Dell Power Manager - Installation Error (Windows 10 20H2)

Hi,

I saw this: https://www.reddit.com/r/Dell/comments/e7ixp2/dell_power_manager_service_installation_error_1720/fa96ox5/

And it was working at first. I've managed to limit it to 80% but then it stopped working, so I uninstalled it and re-installed it, but I get the exact same error as the person reporting that issue?

I'm running Windows 10 Pro 20H2, and I've installed this as admin. 

I'm happy to give my Dell service tag to Dell customer support too. 

I downloaded this from here: https://www.dell.com/support/home/en-uk/drivers/DriversDetails?driverId=h2vh9

Thanks

  • an0nymous

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    Posted June 25th, 2021 00:00

    I don't know how it is for you, but on the Dell Vostro 15 3568, I have to press F2 

    Go to Power Management > Primary Battery Charge Configuration

    Vostro power settings.jpg

    If you don't have this option, it might be a good idea to use Dell Update/Support Assist to download the latest BIOS for your laptop.


    This doesn't have anything to do with your WiFi drivers. This is just poor coding from Dell, that they're trying to get away with not supporting if you're out of warranty when it isn't even a hardware issue! The power settings of your laptop are handled by the BIOS chip on your motherboard (which really is what that Dell Power management software changes), not your WiFi/network drivers

  • an0nymous

    1 Rookie

    6 Posts

    13615

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    Posted February 19th, 2021 05:00

    So it looks like these settings are in the BIOS too. Kinda annoyed that Dell won't help here, given that this is a software issue, and not a hardware issue.

  • DELL-Cares

    Moderator

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    Posted June 6th, 2021 13:00

    Hi, I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message with us, and share the service tag of the system we’d be glad to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • NDS98

    4 Posts

    12872

    1

    Posted June 6th, 2021 13:00

    Did you already manage to fix the problem? I got the same error on my Dell XPS 13 9380...

  • espatz

    2 Posts

    12733

    1

    Posted June 8th, 2021 03:00

    I'm also not able to install Dell-Power-Manager-Service.

    installation will always fail. there is one solution on Dell support suggests to update WIFI drivers, but they are already up-to-date.
    I've got a 7420

     

  • an0nymous

    1 Rookie

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    Posted June 8th, 2021 04:00

    Sorry, but "DELL-Cares" is such a misnomer. 

    Nobody here needs "technical assistance" The issue isn't with hardware. The issue is entirely with the shoddy software that you've built. It would be rectified if you re-install Windows which is a pretty drastic solution to what's a result of poor coding. 

    You need to fix the actual program, and not pretend that people's laptops are the issue and need "technical assistance" If someone sends you a message, and if their service tag shows they're out of warranty, you'll say "Sorry. Nothing we can do"

    If someone says that I'm in warranty, and asks you for help, you'll just direct them to fixing it in the BIOS. If Dell really actually "cared", you'd sort out this shoddy program. HP doesn't have the same issues.

  • an0nymous

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    Posted June 8th, 2021 04:00

    Looks like it can only be fixed in the BIOS, or if you reinstall Windows.

  • BNBNME3

    6 Posts

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    Posted June 10th, 2021 15:00

    It says "solved" at the top. I do not see a solution. Gotta love Dell. Can't wait to switch to Mac!

  • Lolato

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    Posted June 15th, 2021 07:00

    Hi @an0nymous 

    I have the same issue here and I don't understand what exactly you mean about settings that could be changed in BIOS. Can you please clarify?

    I've looked everywhere in the internet for a solution for this but I couldn't find it.

    I have a Dell XPS 13 9310 i7 UHD. I simply cannot install Dell Power Manager... (I've tried version 3.0; 3.5; 3.7; 3.9) all of them the same issue (installation is interrupted when Installation Status is about 25% through).

    I've done some research online and the only solution I found was to update WiFi card drivers (specifically talking about Killer card with Intel AX200 chipset, which is not my case here, as we have a Killer card with Qualcomm chipset).

    Thanks in advance.

  • jaimebar

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    Posted June 15th, 2021 14:00

    I have exactly the same problema with my Precision 5750.