UNSOLVED
Corrupted microsoft files
My original hard drive was on it's way out, so I installed a new one before it completely crashed. I used Maxtor's software to make the new drive the bootable drive and it moved everything over from the original drive, but now I am getting error messages on all my microsoft software. Some are usable some are not. Outlook will not download my e-mails and my recycle bin is corrupted. I have no idea where my deleted files are going?! I tried reinstalling Microsoft Office XP from the disk Dell included with my system (about 4 years old), but it tells me the "Patch package can not open, verify it exists". I also tried to reinstall Windows XP from the Dell disk and it tells me it is an older version and does not allow me to go any further. Any suggestions?
Thanks.
Ruth
Thanks.
Ruth
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Posted January 14th, 2006 16:00
Booting from the cd worked, but it asks me for an adminstrative password. Any ideas to get past this?
Ruth112
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Posted January 14th, 2006 16:00
RuthEMH,
It sounds like you simply copied the contents from one disk to the other. That works well for data but not for applications. Your decision to reinstall Windows XP is a good one and the reason you received the error is probably that you allowed the XP CD to autostart rather than booting from it. See the installation procedures here and in the included links.
112
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Posted January 14th, 2006 19:00
RuthEMH,
If you are being prompted for an Administrator password you are not reisntalling XP. It sounds like you pressed "R" at the opening screen to repair Windows using Recovery Console, which is not what you wish to do. The default Administrator password is null (blank), just for general information.
At the opening screen you should press to start the reinstallation process.
RuthEMH
3 Posts
112
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Posted January 14th, 2006 16:00
Ruth