indianacard1,

That is not good advice, although there have been several reports that Dell techs have made the same stupid advice. I have not seen any reports of corrections which have been made after a failed installation of SP1 and reports of difficulty after installing it have been quite rare.

I'd advise you to create a restore point, then try downloading and installing SP1 again. In fact, if all went well, SP1 would have created a restore point during its installation so that you could have gracefully returned to a state prior to its installation in the event of difficulties.

Hello,

Yesterday I checked Windows for Updates.  Downloaded several, one was Critical, KB828035.  Today I returned to read more about non-critcal updates to see if I needed them.  When scanning my computer, it showed I still needed the updates I downloaded yesterday.  I checked History, shows my downloads were successful.  I did a search on my computer,  I have the downloads.

Why is Windows Update still showing I need these updates?

All information gratefully appreciated ......

Sincerely,

Elizabeth

I realized after I wrote this I should not have replied, should have listed as 'new ' post.  The thread related to my problem so I replied instead of listing as new.  I apologize for my error.

Message Edited by MizyDixie on 11-17-2003 08:14 AM

Thanks for your reply Denny!  I will try the SP1 download again. I did not expect to get the don't do it again reply from the Dell tech either. 

 

Ed

MizyDixie,

The location isn't critical--your posts relates to the general topic. You may find the information here helpful.

Edit: See this post.

Message Edited by Denny Denham on 11-17-2003 02:43 PM

I'm in agree with Denny. I got a Dimension 8300 with WXP home edition too and I've been doing all of the updates, including Service Packs, that Microsoft have released, checking if they apply to my configuration and I haven't had any problems till today. I remember that thanks to this good habit other System I have with W2K Pro. was immune to the last harmful virus especially "designed" for Windows that appeared some months ago. The Dell tech was not serious in his job.  

Jacobo

 

Thank you again Denny for your time, patience, and extensive information.

Sincerely,

Elizabeth

 

I had a friend's computer running XP Home get the deadly blue screen after a MS Critical Update.  Dell suggested removing all Critical Updates and it cured the problem.  Tech said don't update unless Dell says so.  But the tech couldn't tell me how I was to tell when to know when to update or not.  Had another one today after Windows Update V4, which doesn't show up in Control Panel as an installation, caused a XP Home computer to stock accessing its wireless network.  This V4 is the same that appeared to cause the blue screen on the other.  I am beginning to agree that installing all the critical updates may not be the thing to do, but I wish Dell would clearly have a web page that says what to do.

I run XP Pro and have installed all updates with no apparent problem other than computer seems to run slower.

 

MarkColumbus,

Except for one problematic update earlier this year, Critical Updates will not cause a problem on a properly running computer. In the instance of that update, the problem was quickly discovered, widely reported, and corrected by removal of the update, which was subsequently reissued in a corrected form. If an update causes a problem because of interaction with malware it is quite possible that removing the update will cure the symptom, but recommending not installing Critical Updates until Dell says so is absolute idiocy and indicates a technician who has decided to range beyond the scope of his/her script into personal (and uninformed) opinion.

Message Edited by Denny Denham on 11-18-2003 03:06 PM