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Mcafee/Dell secuityscan help.
Hi all, my 90 day free trial on my i8600 from Dell using the virusscan just ended, and I went ahead and bought 1 year subscription, and now i'm at a loss trying to figure out what I bought and how to update the virusscan. When I click on M in the systray and click on updates, it says i'm updated, but when I click on the virusscan tab in the Dell Security center it says my signatures are expired.. So, what do I do now???
They make this so complicated. Have you tried going to McAfee's stie and clicking on live chat with an agent? I would do that and get them to help you figure this out.
They may not be much help, but good grief, they shouldn't make this so complicated! I have had all sorts of problems with McAfee. I have uninstalled and reinstalled. And by the way, the first time I uninstalled I did not do it correctly, but I could not figure out how to do it. I called Dell for help and he said to go to add/remove programs and click remove. I had read the directions and it said to uninstall virus scan first. I mentioned this to the guy at Dell and he said all you have to do is click remove, so that is what I did. Well that was wrong. On the McAfee site they say to uninstall virus scan by clicking on uninstall virus scan. I do not have a uninstall virus scan tab. Come to find out, if you don't have that they want you to edit the registry. I do not feel confident doing this. I may just not have up to date virus software due to this.
INTERNET2000
2 Intern
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496 Posts
356
0
Posted January 12th, 2004 21:00
Hello,
When connected to the internet check to see if there are any new updates and see if it will chage the expired service. I'm not a Macfee user, sorry that I can't help that much.
INTERNET2000