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newbeee

updated

23 years ago

N

newbeee

106 Posts

0

4905

December 16th, 2003 21:00

missing HCAPPRESS.DLL

Hi everyone,

I recently had to do a clean install.  Now when I go to start/help nothing happens.  I then went to start/search for files and folders/help/Helpctr.exe and it tells me  "a required .DLL file, HCAPPRES.DLL was not found"  How do I get it back?  Dell on-line support told me to call their software 800 number which includes a fee.  It was a bad hard drive that Dell replaced for me causing the clean install.  I have WinMe, dimension 4100,NAV2003.  Any help would be greatly appreciated.

Thanks,

Newbeee

  • DD

    Denny Denham

    2 Intern

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    18798 Posts

    214

    0

    Posted December 17th, 2003 01:00

    newbee,

    It is located in win_11.cab on your ME reinstallation CD. Extract it from there using the procedure here and put it in C:\Windows\System.

  • N

    newbeee

    106 Posts

    214

    0

    Posted December 17th, 2003 02:00

    Thank you Denny, I'm going to try it tomorrow.  Thanks again, Newbeee
  • B

    baloe

    2 Posts

    214

    0

    Posted September 14th, 2004 20:00

    I have the same problem after installing Norton Anti virus 2005. I was able to retrieve the file from the ME startup CD from a different computer, but the desktop can not read from the disk drive. I am only able to strat up in safe mode.

    Please help.

  • O

    osprey4

    6 Operator

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    34230 Posts

    214

    0

    Posted September 18th, 2004 14:00

    Baloe:

    Please start a new thread. List the exact error message you are getting.

  • B

    baloe

    2 Posts

    214

    0

    Posted September 23rd, 2004 17:00

    Thanks for the support.

    In the mean time I upgraded my system to Windows XP so the concern of not getting access to my computer is solved.

    Regards

    Baloe

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