Donkagan

updated

2 years ago

D

Donkagan

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1 Message

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39726

October 21st, 2018 19:00

PC loses internet connection after sleep

I have to go to network each time to reconnect  each time after sleep mode,

I have windows 10

 

Any suggestions?

  • Jesse L (retired)

    10 Wizard

    17898 Posts

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    Posted February 9th, 2022 05:00

    Lord Vader,

    Considering the troubleshooting you did, it seems to be there were outdated drivers, and the post Support Assist scan helped us resolving the issue.

    It happens when the update does not go through properly. However, we are glad the issue is resolved for now. In case of any issue, you can always reach out to us. We would be glad to assist you to resolve it.

     

    Jesse L (retired)

  • Jesse L (retired)

    10 Wizard

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    0

    Posted October 22nd, 2018 04:00

    Donkagan,

    What specific Inspiron Desktop model?

    Change the setting in device manager to see if that will resolve this issue.

    Using Device Manager

    1. Press Windows Key + R and type devmgmt.msc in the Run dialog box to open Device Manager.

    2. In the Device Manager window, expand Network Adapters and look for your WiFi driver, do a right click on it, select Properties.

    3. In the property sheet, switch to Power Management tab and uncheck the option Allow the computer to turn off this device to save power. Click OK.

    You may now close Device Manager and restart the machine to get your issue fixed

     

    Jesse L (retired)

  • placelle

    2 Posts

    28113

    0

    Posted February 6th, 2020 15:00

    Hi Jesse,

    I also have the problem of having to reconnect to wifi every time my  Dell XPS 15 Windows 10 comes out of sleep mode.

    Any help preventing this laptop from disconnecting from wifi would be much appreciated!

    Peter

  • placelle

    2 Posts

    28109

    1

    Posted February 6th, 2020 16:00

    Hi Jesse,

    I forgot to mention, my Dell Model XPS 15 9570 does not have a power settings tab in the DeviceManager for the network adapter.

    Just trying to find a way to prevent the laptop from disconnecting from wifi during sleep mode.

    Thanks!

    Peter

  • Sam Bugs

    1 Message

    25066

    1

    Posted September 4th, 2020 07:00

    I have same problem as you. So frustrating!

  • Vesako

    9 Posts

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    Posted October 21st, 2020 02:00

    Ditto. Dell Latitude 5300 here. Extremely frustrating during these remote working times. What happens is that VPN stays on, but the WiFi/Wlan interface freezes when idle past system sleep time. Only way to correct this is to disconnect and reconnect to Wlan again. Doing this multiple times every day since need to stay online throughout the day

  • Vesako

    9 Posts

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    Posted October 21st, 2020 02:00

    Hello @DELL-Jesse L At least here (Dell Latitude 5300 w/ Intel Wireless-AC 9560 chipset) there is no such tab as power management under Device manager > Network Adapters > Intell(R) Wireless-AC 9560 > [properties] 

    Under "Advanced" tab closest resemblance is "MIMO Power Save Mode" which is set to "No SMPS" - to no avail. Wlan drops of after idle daily. Please suggest more mitigations. 

  • jimblywee

    1 Message

    22853

    1

    Posted January 24th, 2021 07:00

    Hi Jesse

    Exactly the same issue. 

    Your solution doesn't work for me because the power management tab has been removed (by Dell presumably). 

    They're also missing from Advanced Power Settings in the Control Panel. 

    Can you suggest something that works without having to change power options? Or a way to restore power management settings? 

    Thanks.

    Edit: XPS 15 bought in the UK.

  • 22095

    2

    Posted March 7th, 2021 08:00

    More effing BS from Dell.

  • OOA

    1 Message

    12945

    0

    Posted May 6th, 2021 17:00

    I'm having this exact same problem on a new dell inspiron 5402. I'm considering just returning it and saving myself the grief.