Considering the troubleshooting you did, it seems to be there were outdated drivers, and the post Support Assist scan helped us resolving the issue.
It happens when the update does not go through properly. However, we are glad the issue is resolved for now. In case of any issue, you can always reach out to us. We would be glad to assist you to resolve it.
Ditto. Dell Latitude 5300 here. Extremely frustrating during these remote working times. What happens is that VPN stays on, but the WiFi/Wlan interface freezes when idle past system sleep time. Only way to correct this is to disconnect and reconnect to Wlan again. Doing this multiple times every day since need to stay online throughout the day
Hello @DELL-Jesse L At least here (Dell Latitude 5300 w/ Intel Wireless-AC 9560 chipset) there is no such tab as power management under Device manager > Network Adapters > Intell(R) Wireless-AC 9560 > [properties]
Under "Advanced" tab closest resemblance is "MIMO Power Save Mode" which is set to "No SMPS" - to no avail. Wlan drops of after idle daily. Please suggest more mitigations.
Jesse L (retired)
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Posted February 9th, 2022 05:00
Lord Vader,
Considering the troubleshooting you did, it seems to be there were outdated drivers, and the post Support Assist scan helped us resolving the issue.
It happens when the update does not go through properly. However, we are glad the issue is resolved for now. In case of any issue, you can always reach out to us. We would be glad to assist you to resolve it.
Jesse L (retired)