UNSOLVED
Software problem!
Over the last few weeks my photo editing software has started crashing. Picasa 2 crashes when I select import, PSE 6 crashes when I select editor. I have tried unistalling/reinstalling the software, but the programs keep crashing.
Picasa 2 doesn't get as far as importing it just hangs once I select the option. PSE6 works fine in all modes apart from the editor, again it hangs trying to load the program. I have tried an old beta version of lightroom and this freezes on selecting import. I've downloaded adobe uninstall utility and that proved fruitless. I have run countless antivirus/registry checks etc. A system restore doesn't help either.
I have run a few games (such as MOH Airborne) and they work fine. I've also run the some of dell diagnostic tests and they are OK.
The only thing I have changed is my printer and Dell replaced my graphics card and I had both for a few week before the problems appeared. Also I'm I correct in thinking that if I restore my dell from the backup partition that it will reformat the whole HD and erase my partitions?
Many thanks
Pete
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Posted August 26th, 2008 16:00
Logged off and logged back in as my wife (no cross dressing involved), unfortunately problem still exists. I'm trying to put off a reformat, but it seems like it maybe my only option as I have installed Picasa 2 & PSE6 on my other PC and they work OK.345
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Posted August 26th, 2008 17:00
a reformat should be your last resort if all other programs on the computer work fine. you may want to check the files that you are trying to edit or impport. does the application crash while working on a particular file ... are the files corrupt.. try reloading the same file again if you have a separate copy of those files.345
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Posted August 26th, 2008 18:00
Neither program get as far as being able to select a file. I have completed a search and a number of other people are have similar problem; espesially with PSE6/CS3 but no solutions!345
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Posted August 26th, 2008 22:00
Scanned for malware lately?
Version of Windows and service pack number?
Ron
Message Edited by RoHe on 08-26-2008 04:42 PM
346
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Posted August 27th, 2008 05:00
McAfee -completed scan - Nothing. Counterspy & Spyware Doctor - Nothing.
Windows XP Home Edition Ver 5.1.2600. Service Pack 3 Build 2600.
Cheers
346
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Posted August 27th, 2008 16:00
Have you tried uninstalling/reinstalling those apps?
A conflict with SP3?
Ron
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Posted August 27th, 2008 16:00
Have uninstalling/reinstalling apps - used adobe's uninstaller and wipe out all abode apps.
How would I tell if there is a conflict with SP3?
Cheers
Pete
Message Edited by Von Ryan on 08-27-2008 12:35 PM346
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Posted August 27th, 2008 18:00
Removed SP3, unistalled Picasa 2 and reinstalling - fault still present!!!211
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Posted August 27th, 2008 20:00
Now that SP3 is removed, and you're back to SP2, run a windows sytem file check:
click start>run
type in: sfc /scannow
(space between sfc and /)
click OK
Insert XP SP2 CD if sfc requests it and reboot when it's done.
Test Picassa again. If that works, reinstall SP3 and any subsequent microsoft updates.
Ron
Gaurav Jain
15 Posts
345
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Posted August 26th, 2008 15:00