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arthurandrobin
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May 28th, 2015 10:00
Startup--PIN vs. Password
I'm stuck in Denver with a Dell laptop (Windows 8) I can't open. It used to offer choice of PAssword (which I don't have) or PIN (which I do). Now it offers no choice--only Password--so I can't get in. I've tried rebooting , removing battery, no luck. Any advice??
Thanks
Jesse L (retired)
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Posted May 29th, 2015 08:00
arthurandrobin,
You will need to contact Microsoft and have them reset your password. Dell does not have any generic passwords to help you get into Windows.
Jesse L (retired)