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Chappy-2015
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July 30th, 2015 21:00
Problem installing PocketCloud Companion on PC using Windows 7
Problem installing PocketCloud Companion on PC using Windows 7
When I install PocketCould Companion on my PC and then click to load the program it comes up with a box VNC Installation.
Unfortunately I cannot see much of the text in the box and cannot stretch the box or make it full screen. Thus I cannot click on any install tab as I cannot see it.
I am stuck and cannot proceed.
Any suggestions
i have the same problem on a windows7 Dell Duo computer
pocketcloud windows companion wants to install VNC in the computer but the screen does not show everything so i can not see what i am doing
sarun when i do what you write
it still does not connectSarun-2015
145 Posts
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Posted August 3rd, 2015 05:00
Can you try doing the following
1. Press close button on the window.
2. Right click on PocketCloud tray icon and press "Auto Discovery Setting" and enter you gmail and password.
3. Now you will able to see your computer on pocket cloud.
We could not reproduce the issue you were mentioning, but can send you a debug build to get more details on the problem.
Wyse PocketCloud Team
Sarun-2015
145 Posts
983
0
Posted August 9th, 2015 21:00
Can you run "tightvnc-2.0.2-setup.exe" from "C:\Program Files\Wyse\PocketCloud Windows Companion" and after installation can you do the below steps. This issue will be fixed in the future release.
1. Right click on PocketCloud tray icon and press "Auto Discovery Setting" and enter you gmail and password.
2. Now you will able to see your computer on pocket cloud.
Wyse PocketCloud Team
Lana-2015
500 Posts
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Posted July 30th, 2015 21:00
Chappy,
What Windows Companion version do you use? Is it latest 2.1.14?