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ljubomir1301

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8 years ago

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3534

April 7th, 2018 19:00

XPS 8910 GPU issues

I have Evga 1050 Ti graphic card (upgrading my GPU), when I ims tall it on PCI slot, windows is loading, but when I try to install drivers, whole PC shuts down. Allso, I can't see it listed in device manager and BIOS. it's so weird and frustrating. Any idea how to get it work? I've been using this card before without problem, but one day I started having this issue. Any idea how to fix it?
CPU i7, 64GB ram, 750w PSU.
Thanks
  • RoHe

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    Posted April 8th, 2018 17:00

    Sure the card is seated correctly in the PCI-e x16 slot? Does it need a direct connection to the power supply and is that cable connected, correctly? Does the card's fan start to spin?

    Did the video card fail? Reboot and immediately  press F12. Look for option to run the diagnostics and run them on the video card.

    You could try physically removing the card from the PC and then connect your monitor to one of the onboard video output ports, at least to see if you can isolate the problem to the card or to the PC itself...

  • speedstep

    11 Legend

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    Posted April 9th, 2018 04:00

    NON DELL CARDS with No Certificate in BIOS for SECURE BOOT will REQUIRE SECURE BOOT OFF and CSM ON with LEGACY OPTION ROMS ON. When installing an after-market graphics card into a secure BOOT UEFI BIOS PC with Secure Boot enabled, the system may not boot.

    http://nvidia.custhelp.com/app/answers/detail/a_id/3156

     

  • 2665

    0

    Posted April 9th, 2018 16:00


    @speedstepwrote:

    NON DELL CARDS with No Certificate in BIOS for SECURE BOOT will REQUIRE SECURE BOOT OFF and CSM ON with LEGACY OPTION ROMS ON. When installing an after-market graphics card into a secure BOOT UEFI BIOS PC with Secure Boot enabled, the system may not boot.

    http://nvidia.custhelp.com/app/answers/detail/a_id/3156

     


    What is CSM? Sorry.... I would try what you suggest. But the Bios can't see if there is video card installed. Everything else shows correct, except PCI slot is missing. Im afraid if PCI slot is not working. I have secure boot and legacy option. Don't see any CSM.. 

  • 2664

    0

    Posted April 9th, 2018 16:00


    @RoHewrote:

    Sure the card is seated correctly in the PCI-e x16 slot? Does it need a direct connection to the power supply and is that cable connected, correctly? Does the card's fan start to spin?

    Did the video card fail? Reboot and immediately  press F12. Look for option to run the diagnostics and run them on the video card.

    You could try physically removing the card from the PC and then connect your monitor to one of the onboard video output ports, at least to see if you can isolate the problem to the card or to the PC itself...


    Video card comes without connection to the power supply. I used it before, and stopped working. So i get replacement, but still i have the same problem with brand new card. Hopefully is the settings in the Bios.

  • RoHe

    12 Elder

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    Posted April 9th, 2018 17:00

    Try this with the new card installed:

    1. Reboot and immediately press F2 to open BIOS setup
    2. Copy down all current BIOS settings
    3. Power off, unplug, press/hold power button for ~15 sec
    4. Open case and remove motherboard battery
    5. Press/hold power button for ~30 sec
    6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
    7. Close up and connect mouse, monitor and keyboard
    8. Reboot
    9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

     (CSM = Compatibility Support Module) 

     

  • speedstep

    11 Legend

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    Posted April 10th, 2018 04:00

    CSM means Secure Boot is set to Disabled.  Compatability Support Module is enabled by default when Secure boot is Disabled.

    https://www.intel.com/content/dam/doc/reference-guide/efi-compatibility-support-module-specification-v097.pdf

     The CSM provides compatibility support between the Framework and traditional, legacy BIOS code and allows booting a traditional OS or booting an EFI OS off a device that requires a traditional option ROM (OpROM).

  • 2448

    0

    Posted April 10th, 2018 05:00


    @speedstepwrote:

    CSM means Secure Boot is set to Disabled.  Compatability Support Module is enabled by default when Secure boot is Disabled.

    https://www.intel.com/content/dam/doc/reference-guide/efi-compatibility-support-module-specification-v097.pdf

     The CSM provides compatibility support between the Framework and traditional, legacy BIOS code and allows booting a traditional OS or booting an EFI OS off a device that requires a traditional option ROM (OpROM).


    I would try what you suggest. I hope nothing serious with the motherboard. I'll keep updating how it goes.. :Smile:

  • 2633

    0

    Posted April 10th, 2018 05:00


    @RoHewrote:

    Try this with the new card installed:

    1. Reboot and immediately press F2 to open BIOS setup
    2. Copy down all current BIOS settings
    3. Power off, unplug, press/hold power button for ~15 sec
    4. Open case and remove motherboard battery
    5. Press/hold power button for ~30 sec
    6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
    7. Close up and connect mouse, monitor and keyboard
    8. Reboot
    9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

     (CSM = Compatibility Support Module) 

     


    I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:

  • RoHe

    12 Elder

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    Posted April 10th, 2018 10:00


    @ljubomir1301wrote:

    @RoHewrote:

    Try this with the new card installed:

    1. Reboot and immediately press F2 to open BIOS setup
    2. Copy down all current BIOS settings
    3. Power off, unplug, press/hold power button for ~15 sec
    4. Open case and remove motherboard battery
    5. Press/hold power button for ~30 sec
    6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
    7. Close up and connect mouse, monitor and keyboard
    8. Reboot
    9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

     (CSM = Compatibility Support Module) 

     


    I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:


    Did you make the BIOS changes speedstep suggested?

    Sometimes when a piece of installed hardware isn't working correctly it's because BIOS settings got scrambled. Removing the battery resets BIOS to the default settings which might fix the problem. And since you'd be removing an old(er) battery to reset BIOS, it could be worthwhile to install a fresh one, if nothing else than to rule it out as part of the problem. These batteries cost ~US$2 at discount stores, so not a big expense even if  a new one doesn't help.

  • 1770

    0

    Posted April 10th, 2018 10:00


    @RoHewrote:

    @ljubomir1301wrote:

    @RoHewrote:

    Try this with the new card installed:

    1. Reboot and immediately press F2 to open BIOS setup
    2. Copy down all current BIOS settings
    3. Power off, unplug, press/hold power button for ~15 sec
    4. Open case and remove motherboard battery
    5. Press/hold power button for ~30 sec
    6. Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
    7. Close up and connect mouse, monitor and keyboard
    8. Reboot
    9. And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

     (CSM = Compatibility Support Module) 

     


    I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:


    Did you make the BIOS changes speedstep suggested?

    Sometimes when a piece of installed hardware isn't working correctly it's because BIOS settings got scrambled. Removing the battery resets BIOS to the default settings which might fix the problem. And since you'd be removing an old(er) battery to reset BIOS, it could be worthwhile to install a fresh one, if nothing else than to rule it out as part of the problem. These batteries cost ~US$2 at discount stores, so not a big expense even if  a new one doesn't help.


    Not yet, but i will and i'll let you know. Yes, i was looking for new battery also. They are cheap.