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Dell XPS 13 9380 screen flickering
I recently purchased the new XPS 13 (4K TS, i7, 16GB RAM, 500GB SSD) and have been experiencing issues with the screen flickering when plugged in to AC. I thought it may have been a driver issue so downloaded the latest graphics drivers but this has not fixed the issue. When running on battery everything is fine. I have disabled the dynamic backlight in BIOS and checked Event Viewer but no such luck.
- Brand new computer has a one year warranty but you have to contact Support directly. Remember that laptops must use Dell customized drivers. Make sure you got the driver from Dell Downloads. Reinstall the driver that came with the new computer by entering your info on this page-- https://www.dell.com/support/home/us/en/04/product-support/product/xps-13-9380-laptop/drivers
- ---UPDATE--- So I downloaded Core Temp to check the temperature of the CPU under stress as I've read the issues some people have been having where it would reach 100'c under stress. I ran the stress test from Support Assist and sure enough the CPU was reaching 100'c under load, quite easily. I kept Core Temp open and happened to see that the CPU power figure jumped from 2W to 21W when the screen flickered, it did this again a minute or so later but to 16W. This to me is a big indication that the issue is related to power management in some way. N.B. Whilst writing this post I noticed that my CPU usage jumped to 100% and temperature to the 90s (with just Chrome, Support Assist and Core Temp open).
FlickerMad
2 Posts
14925
1
Posted April 13th, 2019 16:00
I had a slightly different problem. Occasional flashes or flickers regardless of whether on power or not. Dell replaced the display on my computer but this did not fix it. Your suggestion of disabling Panel Self-Refresh (PSR) did. Thank you very much.
DellioXPS13
1 Message
14621
0
Posted April 30th, 2019 08:00
I just disabled this feature. Going to see if it solved the problem. My machine was certainly not under a lot of stress and I would get random flickering on my screen. I hope this really does work, since I just purchased this little laptop. Will keep you posted.
zematsirhc
1 Message
14238
0
Posted May 21st, 2019 11:00
I'm pretty new to this, how do you access the intel core hd control panel?
FlickerMad
2 Posts
14162
1
Posted May 24th, 2019 17:00
Search for Intel Graphics Control Panel
When it opens click the Power icon
Under change settings for the plan, change Panel Self Refresh to Disabled
Save Profile
Can't remember if you need to restart or not.- Hi My screen flickers as well. Not the laptop screen but an adjacent larger monitor I'm using. I experience most flicker when the monitor is connected through the D6000 dock on the display port. Using the other ports, it is better. Anyway, I can't find any Intel Graphics Control Panel. Is it a Windows thing? What would be the corresponding software in Ubuntu?
NathB
3 Posts
15211
1
Posted March 23rd, 2019 12:00