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Coder0504

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3 years ago

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Coder0504

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3 Posts

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1277

August 5th, 2023 13:00

Engaging Camera Causes Blue Screen

I just bought a new XPS 13 (directly from Dell).  Every time I attempt to engage the camera (System Settings, Zoom, etc.), Windows 11 automatically goes into a "Blue Screen", and the computer restarts.

All of the Dell firmware (including new BIOS update) have been installed, as have all Windows 11 updates.

Any ideas on what direction I should turn?  Obviously the laptop is still under warranty (been used less than 30 days), but I would prefer (if possible) to not have to send it in for 'repair'.

Thanks.