Solved!
Go to SolutionXPS 15 7590, false battery warning
Hallo everyone, I have a XPS 15 7590 and when I wanna wake my laptop up from sleeping it's saying it doesn't have any battery left. Today I went to school with my laptop left at 66%. When on school I wanted to write down what my professor was saying so I took my laptop and when turning on my laptop said: "warning low battery". Back on my dorm I plugged in my laptop and it said 65% left and charging.
I went looking in the BIOS and starting with AC power isn't on. For the rest Dell Power Manager is saying my battery is excellent. I'm having this trouble after updating my BIOS to version 1.8.1. I only have my laptop for one year and it's a very good one. I hope you can help me with my problem.
Thank you.
5194
0
Posted June 23rd, 2021 04:00
We cannot speak to why a replacement battery solved some user issues. The messaging we received was to not replace any hardware. We have been told that the BIOS update scheduled to be released on June 30, 2021 will correct this false battery warning.
DELL-Chris M (old account)
#IWork4Dell
2023
0
Posted January 7th, 2021 04:00
mroset,
Thank you for the update.
Jesse L (retired)
1768
2
Posted January 13th, 2021 10:00
mroset,
I have sent this information to our level 3 engineers and am waiting for them to reply back to me. I will update this post once I hear back from the engineers.
Jesse L (retired)
1464
0
Posted January 15th, 2021 08:00
Forum Members,
Could you all post the bios version that is installed on your xps 7590 computers? Dell engineering team is requesting information on the escalation for this issue. Please give as much information as possible on the issue that you haven't already posted.
Jesse L (retired)
1289
0
Posted January 15th, 2021 09:00
Jeff Z.Thank you Jeff for posting the bios versions. Helpful to us.Jesse L (retired)
1923
0
Posted January 15th, 2021 10:00
mroset,
Great, Thank you.
Jesse L (retired)
2310
4
Posted January 19th, 2021 10:00
mroset and Forum Members,
Thank you all for the information. I have raised the issue with our engineers. Once I hear back from them I will post the information here on this post.
Jesse L (retired)
12058
0
Posted October 20th, 2020 04:00
I am also having the exact same problem. My XPS 15 9570 has started giving false 1% battery remaining warnings, and as soon as I plug it in, the original battery percentage would get restored. Please help.
11971
0
Posted November 19th, 2020 12:00
same problem here, same xps 15 version
Georgian S.
4 Posts
5269
1
Posted June 15th, 2021 02:00
I've managed to replace the battery (A03 with an A07) a week ago and I can confirm that there is no false warning anymore. Replacing the battery without any software updates solves the issue.
Good luck everyone!