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Does Dell 130w usb-c power adaptor support XPS 15 9560?
Dear sir, I have got an Dell 130w usb-c power adaptor(HA130PM170) to changer my XPS 15 9560, Seems it does not work. In UEFI bios GUI, only display 90w power adaptor. Why? Does this power adaptor only support xps 15 9575?
samos1111
489 Posts
1
December 17th, 2018 02:00
It certainly should work and supply 130W, just like TB16 and WD15 docks do over USB-C. Maybe there is a problem with the adaptor or the 9560, try testing separately with other devices.
Btw the 9560 should also work off 60W, but in a restricted-power mode (the CPU downthrottled like on battery, and the GPU downthrottled even more).
jphughan
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14K Posts
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December 17th, 2018 07:00
I've wondered this myself. I agree with the person above that I would certainly expect the adapter to work at full capacity since the XPS 15 9550 and 9560 both support receiving 130W over USB-C when connected to the WD15 and TB16, but I haven't actually tested the adapter. If it doesn't work, it's probably some annoying firmware bug with the system or USB-PD controller in the adapter, or an issue with the USB Power Delivery negotiation. Maybe those older XPS 15s are programmed to only accept 130W from WD15 and TB16 devices since the 130W USB-C adapter didn't arrive until the 9570 and at the time those systems were created, the only way to get 130W over USB-C (above the official 100W max of the spec) was through those docks. That would be quite unfortunate, though.
tq959
4 Posts
1
December 18th, 2018 08:00
AlexKoudr
1 Message
1
October 9th, 2019 11:00
Dell xps 15 9560 still have a limit to 90w with an official dell usb-c power adapter. It's impossible to get 130w input. The BIOS is updated. Are you going to fix it? Thank you, Alex.
leftymack
3 Posts
1
January 15th, 2020 06:00
Can someone from Dell answer whether they will fix this? There's barely an XPS left in existence that hasn't had its charging via charger port completely broken and now they won't even allow us to usb-c charge.
I know this is all by design to get us to buy a new laptop but here's hoping Dell will do the right thing; if they do, maybe I'll consider buying Dell again...
leftymack
3 Posts
0
January 30th, 2020 07:00
Would love an update on this...
JaG31
4 Posts
2
January 30th, 2020 10:00
I just purchased this charger for my 9560 after the barrel charging broke for the third time!!! Now I won't even get full power from it? Can this be changed with a software update? If someone from Dell could please respond as this is very frustrating news.
leftymack
3 Posts
0
February 4th, 2020 04:00
Silence is deafening.
Clearly, they don't want us to use this charger even though they could easily fix it so that we could. They want us to buy a new laptop. Disgraceful.
nakddr
1 Message
0
April 16th, 2020 14:00
Just came across this post after my 130w usb-c adapter arrived in the mail. My barrel charger crapped out last week and I was hoping instead of needing to get the port fixed I would just go usb-c. Incredibly frustrating that it won't provide power at the full 130w.
With the charging/port issues on so many of these machines, I wish dell would recall them for a fix. Definitely enough of an issue to make me question my future loyalty to Dell products.