UNSOLVED
17 R3, Bios Updated Failed
Hi,
I tried to update BIOS to 1.8.0, but during the update when it reached %70 it stucked, I waited 1 hour but nothing happened, then I shut down my laptop. Now when I try to power on my laptop, it can not boot, it says
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Boot Guard verified failed
System will shutdown
Press any key
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I tried some of solutions:
- press F12(or FN) repeatedly when power on, doesn't work
- CTRL+ESC key with BIOS recovery, doesn't work
I need my laptop as soon as possible, and I would be greatly appreciated if you could help me about this problem.
And according to Dell Policy, BIOS update breaks motherboard CMOS, am I eligible for a one time only out of warranty motherboard replacement? I bought my laptop on 2016/05.
Thank you
SonofLibertyJR
3 Posts
758
0
Posted July 24th, 2020 21:00
Doesn't Alienware have Dual-BIOS?
I think mine 17-R4 does have that. But its horrible that it got stuck at 70%. I would cry if 3000$ got bricked like that. I always update my BIOS from support assist. Never manually do it because who knows.
I’m sorry man, it’s the truth.
Alienware doesn’t have a Dual BIOS option but I had a weird encounter with mine.
I turned off the computer completely and then when I plugged my headphones inside of the headphone jack, it booted into its bios screen and said:
BIOS RECOVERY OPTIONS
Go back an Update
Boot into OS
And something else I forgot.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
A51-06
7 Practitioner
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3094 Posts
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13670 Points
794
0
Posted July 22nd, 2020 11:00
Try disconnecting the cmos for 15 minutes and remember,
Never turn off a laptop during a bios update because its removing code and adding code to the bios while its writing.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!