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Jazteen14

updated

6 years ago

J

Jazteen14

3 Posts

0

820

November 22nd, 2020 10:00

17 R4, hard drive failure, #4

Hey, I had an error on my 17 R4 basically saying my hard drive was not working. I went to dell support and put in the code and recommended me the new hard drive I should buy? I put in the new hard drive but I am receiving the same message. Hard drive smart predictive failure. I even bought a new SATA cable because I thought it could be that. I dont know what to do.

  • Mary G

    6 Operator

    20095 Posts

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    Posted November 22nd, 2020 10:00

    Did you install Windows on the new drive? Always tell us users what model computer you have.

  • ejn63

    12 Elder

    31440 Posts

    155047 Points

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    Posted November 22nd, 2020 11:00

    On many recent vintage systems, there is often more than one drive installed - did you replace the correct drive?

     

  • crimsom

    9 Technologist

    6114 Posts

    708

    0

    Posted November 22nd, 2020 13:00

    HI @Jazteen14  to check Drive health, you could use the free Crystal Disk Info application from Crystal Mark. It works with all drives, HDD, SSD, etc. and has a good user interface. Clicking on top right hand arrow will take user to the other drives. 

    CrystalDiskInfo.jpg


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • Jazteen14

    3 Posts

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    Posted November 22nd, 2020 18:00

    Is there a way to get the windows I had originally with this laptop back?

    My laptop was acting up about 2 years ago and my bf completely wiped it clean. Deleting the windows it originally had. My bf ended up installing an unlicensed windows... would that have anything to do with what's happening now?

  • Jazteen14

    3 Posts

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    Posted November 22nd, 2020 18:00

    I have alienware 17 R4 

    I did not install windows on the hard drive 

     

    Could that be a reason it's still saying theres a hard drive failure?

  • crimsom

    9 Technologist

    6114 Posts

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    Posted November 22nd, 2020 19:00

    Hi @Jazteen14  within local admin account, download, install, Restart and open Belarc Advisor, this will capture your system profile, including the status of the system licences. If the system is not complaining with screen prompts to get a Windows licence, it is happy. If it is not broken, do not fix it. 

    The hard drive problem is unrelated to Windows licence status. 

    If your Windows licence is registered in your Microsoft account, it will have reapplied the original Windows licence for you. If you have the original documentation that came with the 17 R4, you might have a paper copy of the Windows licence, that can be inserted in the Windows update licence option. However, if Windows is using the original licence (compare your paper copy with your computer profile) and/or seems to be working and accepting Windows Updates, best leave it alone. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • crimsom

    9 Technologist

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    Posted November 23rd, 2020 06:00

    Hi @Jazteen14 does the system continue to give "Hard drive smart predictive failure..." message?

    Is the operating system Windows 10 x64?


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]