Hi All,

My Area 51m keyboard randomly gave out on me the other day, with no hints as to what caused it. The computer was updating either the AWCC update, or an intel chipset update (my apologies, i'm not sure which as I've tried reinstalling a few things multiple times since and my memory is jumbled) while i was attempting to set up my oculus rift, which i use daily. 

At some point during this, i noticed the keyboard lights were not on, and when i tried to use the keyboard it was completely unresponsive. I've tried reinstalling my drives (for just about everything) with no luck. 

Has anyone experienced this before? I have an open service request to replace the keyboard (thank god for warranty), but am a little nervous to have this taken down to the nuts and bolts for the work to be done (keyboard is the first thing installed during assembly..). Is it common? is there something I can try to fix it? any tips would be helpful.