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Emperor Nicolas

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8 years ago

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November 27th, 2018 13:00

Order “processing” problem

I recently purchased an Alienware 17 and the order is still “processing” and not confirmed. The last thing I bought confirmed instantly. I’ve contacted Dell Support and their credit card processing department who says it’s not authorized on Paypal’s part. I’ve already contacted PayPal and it is indeed authorized and they said they’re waiting for Dell to authorize it. I have the PayPal transaction ID and confirmation. The Dell Purchase ID: . Anyone have any ideas or a similar situation before? Possible fix so I can get the laptop before Christmas?

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  • Eimy_B

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    Posted November 28th, 2018 09:00

    Hi @Emperor Nicolas,

    Send me a private message with the order number so I can check.