starlove88

updated

5 years ago

S

starlove88

1 Message

0

2187

October 8th, 2021 08:00

x17 R1, flash screen, black screen

Today, I just received the computer. When I used it, the screen began to flash, accompanied by intermittent black screen, which will lead to no response to clicking anywhere. But there will be another response if I return to the desktop. Such a flash screen will appear about once a minute.

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

    1933

    0

    Posted November 3rd, 2021 08:00

    Update October 25, 2021 = After explaining warranty policy, completing troubleshooting, a DELL-Cares agent setup service.


    DELL-Chris M (old account)

    #IWork4Dell

  • AWX17

    2 Intern

    154 Posts

    1981

    0

    Posted October 13th, 2021 01:00

    Try updating to all the latest firmware.
    I run BOTH "Dell Assist", then double-check by using Dell's website directly.
    From the "Detect your system  Automatically" area...

    "Support Assist" gave me false notices before, so now I double-check.