One of our windows hosts lost two paths out of four to the CX-500. Changing the cables did not solve the problem. I have asked the admin who owns the host to change the HBA card that lost connectivity.

I was looking around powerlink about replacing HBA cards and came across a primus emc131820 saying EMC support should be contacted. is there a reason for it? Once admin schedules down time, I was going to clear the dead paths on the host side, deregister the old paths from the CX-500, replace the HBA card, update the switch zones with the new HBA and rescan on the host,...and back to business...~:)

is there anything more to it? Just curious why EMC wants us to contact support. is there a know issue on windows?

Thanks in advance.