I bought a $1000+ laptop from Dell for my Father less than 2 years ago and it stopped working. He sent it to Dell for repair and we have been charged over $200 already even though they never fixed anything and now we can't even get our laptop back. Nor can we get someone that knows what is going on with the laptop. They first claimed that they had the parts and were fixing it. Then they said they can't get the parts and they don't know when they will get to it. My father has already lost so much business over this laptop that its actually costed my family 10's of thousands of dollars. I sat in and listened to the absolute worst customer service I have ever experienced in my life. I actually thought it was a scam it was so bad. We have already put in a BBB complaint. I'm am so disgusted with them and their service that I barely trusted them enough to create this account to post this.