UNSOLVED
Help needed
Dear Sir, I bought a dell vostro laptop on June 8,2020 in Delhi , India. It was not working properly right since the beginning. It was very slow and would hang. I complained to dell in early July and hence began a long and harassing journey. Firstly they refused to believe most of the issues and made me do endless troubleshooting and took remote access to do the same. Then started my endless calls, emails, WhatsApp messages and messenger messages to them begging for help. I also posted on Facebook but dell deleted my post. On every call I requested for help. For days no one would respond. Also a loud weird sound started coming from the laptop. I used to be scared and walk out of the room fearing laptop might burst. Again they refused to believe me and told me to record the sound. I made a video and sent it. They said they were adjusting fan speed on remote access and problem will finish but it did not. At every step I have sent them photos n videos of how the system is hanging. You can check my communication chain with them. You will understand how harrasing it has been. My son got logged out of his exam as the laptop went into hang mode. He is now taking classes on my phone. Finally I asked the dealer who sold it to me to help. She’s an authorised dell dealer and checked abs said it’s a defective piece abs needs to be replaced. She communicated the same to dell on phone and email. But to our dismay we were told not possible and we should do some more troubleshooting. No one has even visited to check. If I could spend more i would have just bought a new laptop instead of going through this mental harassment. It has been a very traumatic experience dealing with dell. Last 4 months I have been struggling. Customer service is very bad. Please help. This laptop needs to be replaced. Since 4 months no one is helping me. In these uncertain times we should be helping each other rather than subjecting a consumer to such mental harrasment. The customer service here is terrible. Sir I’m reaching out to you for help as my sons education is suffering plus I’m feeling very cheated.
I received an email telling me to stick to one platform. Dipti I have been requesting on all platforms as I’m not getting any relief. I have not received any resolution. The case is pending since almost 4 months. Please read my post carefully. Dell customer service has behaved very inefficient and are not responding. Why since 4 months no resolution given. Why is system not being replaced.
You are saying they are working on my case. Really? Since 4 months they are doing nothing. Only suggesting troubleshooting steps which are clearly not helping. They don’t respond for very long. I need a system replacement ASAP. What has taken then so long to even come to check the laptop. Now they are suggesting more troubleshooting steps that I should do. Is this a joke??
DELL-Cares
Moderator
•
27823 Posts
•
685 Points
821
0
Posted September 24th, 2020 09:00
I have read you message. I request you to work on the first case you opened either Facebook or WhatsApp to avoid confusions.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
Moderator
•
27823 Posts
•
685 Points
828
0
Posted September 24th, 2020 10:00
I request you to work on the first case you opened either Facebook or WhatsApp to avoid confusions.
They will help you further.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceSince 4 months have passed and no relief, missing out on school classes, fell authorised dealer has checked and confirmed there’s a problem, please let’s not waste more time. Whoever has the authority to approve immediate replacement please do so. Otherwise I will be pushed from one department to the other and be told that we are not authorised to replace so you have no choice but to do troubleshooting. I think dell should treat this as a special case and please just approve replacement now. Please help
There is no confusion. I’m getting no help that’s why I’m trying to reach out to dell on all platforms. Since 4 months I’ve got no help. I’m trying to reach out to all seniors at dell to provide be relief. Do you understand the kind if mental harrasment I have had and you are telling me I’m creating confusion.
nivedita
13 Posts
830
0
Posted September 24th, 2020 09:00
I have sent an email to you with all details. Kindly help. Service tag no. . Service request no.