India escalation matrix needed

Question

I need Dell India escalation matrix as I'm tired of running with the current worthless support mechanism you have in place.

DELL-Cares · Answer

Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.

Anonymous · Answer

My case has been 'referred to an escalation team' for days and I haven't heard anything. Dell continues to lie and tell me they are going to get a problem resolved....weeks have passed and I have yet to hear anything that would actually resolve my problem. Not allowing people to return a faulty product after 30 days is unbelievable.

India escalation matrix needed

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