In June I ordered a laptop from Dell.  I spoke to an agent to confirm my requirements and to request delivery at the beginning of July when I could guarantee being at home.  I completed to on-line purchase and authorised my bank to pay Dell.  The computer did not arrive on the date requested and, when I contacted Dell, they said that the order had not been completed (no reasons given) and that I could re-order the same model and specifications.  However, the price had now gone up by more that €200 and I could not re-order at the original agreed price.  Several weeks and fruitless conversations with Dell associates produced nothing except confirmation that the matter would be passed to customer services.  I am still waiting for Dell to contact me!  Can anyone please advise me how I can make contact with a real customer services agent?