On Sep 19 I placed an order for 5 laptops. For some reason it went in as 2 orders with one order for 4 laptops and the second order for the remining 1 laptop.

Later after receiving the laptops I requested customer care to change the payment card used which was successfully changed.

But in this whole scenario my reward points went missing. It seems due to my change of the payment card,  Dell rewards system perceived it as a return and then reorder so my points were received first for that reorder and then returned for that perceived return. However, I never received the points for the original order. In short I should have received rewards twice and deducted once but in reality they were only received once and deducted once. That leads me to a my 4703 (3762+941) points missing. I have been chasing the customer care but they keep on saying that points will add to my rewards soon automatically. Now it has been already about 2 months and the missing points are nowhere to be seen.

Please help!