It appears,  after reading, all these comments I am experiencing the same issues. I bought a Alienware  R 10  Desktop , Alienware monitor and later bought a combo pack- Alienware mouse and gaming keyboard. 
 I bought everything on my DPA account. This was going to be my daughters Xmas present. 

I received the monitor already but the Alienware R10 desktop - main computer component - still sitting at confirm status. I have called numerous times , spoke to several Dell reps and got transferred to different departments. Each person told me something different. Lasted status is in production but it still shows at confirmed with a ship date as Jan 18/ 22 and delivery date end of Jan 2022. When I order this it did not say it would be delayed that long or I would don’t have our bases it. So I have a monitor still sitting in the box I can’t use. All emails I get back says it’s been delayed but when I talk to someone they either say it’s in the production stage , pre productions stage and what ever the word of the day is on that day. Very frustrating as you can’t get a straight answer.  

Further to this , the keyboard and mouse combo I ordered still sitting at received by Dell and not confirmed. I have not recorded an email saying the order is confirmed or in production. When I called to inquire about what was going on I had been passed on  / transferred to 2 different department to verify my order and then eventually  had found out I had to get a hold of fraud department to verify I actually order these items. I spent almost 4 hours on the phone trying to find out what was going on. Everyone I talked to either could not help me and I needed to call another number to verify. Every time I spoke to someone different I was calling the wrong department ( which I was either given the phone number or transferred by the Dell Rep). 

I have bought some much stuff from Dell in the past , with out issue,  but the last few purchases have been a nightmare. All I get is the same scripted apologies and we are working on getting it expedited ASAP which actually mean nothing.

I would like to know what the exact order status is and what my options are. I am know requesting some kind of compensation regarding my order for the following reasons: 

1. I will not receive my item on time for why I purchased it - Xmas gift . 
2. I will have to start paying for the monitor even though I can’t use it as I have nothing to plug it in to. 
3. For the inconvenience this has given me, all the wasted time on the phone trying to get answers and for the fact Dell fails to tell you that it will be delayed. Dell sells lots of the same orders so they are aware. Not happy