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LastLevelGaming
1 Message
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April 23rd, 2020 05:00
Order Delays?
I understand that there are delays due to Covid-19. I ordered a laptop on 4/12, it was shipped on 4/18 and was supposed to be delivered on 4/22by end of day.
It didn't arrive, the fedex page now says pending because they don't have the product from Dell?
I'm very confused, and would love to get an explanation as to when I'm gonna receive it.
Me too - my order was confirmed for a while till i spoke w/ Dell support who supposedly expedited my order and they sent me a tracking number that said label created then delivery by end of day 4/25 - now it changed to says 'pending' .... confusing and inaccurate information.
Yes I am. @DELL-Cares
DELL-Cares
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Posted April 26th, 2020 18:00
Hi,
I'd like to know if you are available now to continue the conversation. In case you are occupied, can I put this session on hold and continue when you are back.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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Posted April 26th, 2020 18:00
Could you provide the registered owner's name via direct message? I'll have it checked right away.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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Posted April 26th, 2020 19:00
Could you provide the registered owner's name via direct message? I'll have it checked right away.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice@DELL-Cares ok I did.
DELL-Cares
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Posted April 26th, 2020 19:00
I understand you place the order. Could you provide me the name?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice@DELL-Cares I sent you a private message with the name on the account like you asked before.
TheRealRamFan
3 Posts
1146
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Posted May 19th, 2020 01:00
I ordered a alienware aurora R10 ryzen edition on 4/24. The deliver date was set just over a month at 5/29. I understand that with the current events things have slowed down, but, when I called customer service/order modifications they said some parts needed for my computer were on back order. It really upset me that i had to go out of my way and contact them in order to receive an update. After spending $1,700 you'd think the status would update or they would reach out to update me, but no. I am still being patient and waiting. I have already purchased everything else I need to start gaming on PC. I've spent over $3K on everything and will be disappointed if I dont receive it by the specified date. I have already decided that if it gets delayed I will cancel my order and go elsewhere. What's worse is there was no mention of part shortages when I ordered my cpu. Now the Alienware Aurora R11 has been released amd I still dont know if I'll get my R10 in time for my vacation.
hopotomus
1 Message
3921
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Posted April 23rd, 2020 09:00
I am in the same boat. I am wondering why Dell says that it shipped on the 18th and somehow FedEx still hasn't received it after 5 days.. A little explanation from Dell would be nice.