I got an email saying I need to verify my order, I replied to it saying I confirm everything. Then I never heard of dell again. When I call the verification department, I get the answer "he is not available right now". It has been 3 days. I need to get the laptop on time. Also he is from another department (quebec) but can't call them at all, when I ask to call the quebec verification team, I get transferred to dell customer care THAT DOES NOTHING FOR ME. They did it multiples times and I keep saying at the start to not transfer me anywhere. The name of the email sender is mouhib K. And I almost got his supervisor email but I didn't typed it right unfortunately. Something like rajanis. I just want to get in contact with them. AND if you say to me to call 1866 383 4713, they don't know at all what to do and they just transfer me to dell customer care!