I have ordered an Inspiron 5490 from Dell India website on the 17th of October and my invoice was generated on 19th, after which the order status changed to "shipped" but the Blue Dart tracking page was saying: "Records not found". After that I tried to connect on call but it took forever to get connected to any of your executives. On 21st, I was told that my order was put on hold due to some issue in Billing Address so I immediately sent the revised Billing Address to your executive. Till now, my invoice is not generated and there is no reply on my emails. I didn't expect this kind of pathetic service from a brand as reputed as Dell. Firstly, if I hadn't put in all those efforts, then my order would've been on hold forever. Secondly, I was told that it usually takes 2-3 days to update invoice details but they have labelled mine order as priority, so it would take less but today is the 3rd day and still there is no communication from your end.

The executives I have emailed are: Ankita Shriyam and Meghan Raghunandan