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nbissette

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15 years ago

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nbissette

15 Posts

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26629

March 19th, 2012 07:00

Failed System Update Task

When trying to deploy system update.  It will download packages, but then fails with the following error.  "File deploy command failed to execute with error message: Unable to access the specified share on the remote system."  This is in a firewalled environment.  Just curious what ports it is trying to use or where it is trying to put the files on the remote system.

  • DELL-Rob C

    4 Apprentice

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    2843 Posts

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    Posted March 19th, 2012 09:00

    This seems more like a permissions issue than port.  Are you sure your credentials have proper permissions on the remote system?

    Rob

  • nbissette

    15 Posts

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    0

    Posted March 19th, 2012 11:00

    Yes, the credentials entered have admin access on the server.  Does this copy to admin shares over SMB?  Or how do the packages get moved to the remote server?

  • DELL-Abhijit P

    Community Manager

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    711 Posts

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    Posted March 19th, 2012 12:00

    Hi,

    Assuming you are using windows targets, you can try the following:

    To enable the successful functioning of remote Server Administrator CLI and

     software updates/deploy features, ensure the following (applicable to Microsoft®

     Windows® only)

     The managed system and the management station must be on the same domain or there

     should be a trust relationship between the two domains.

     If you have a Windows Firewall configured on the management station or the managed

     system, make the following configuration changes to enable remote Server

     Administrator CLI and software updates to work successfully.

     Management Station:

     1. Open TCP port 135.

     2. Add the application "omremote.exe" (located in Essentials\bin)

        to the Firewall exception list.

     Managed System:

     If you have the Windows firewall configured, enable remote administration by

     running the following command in the command prompt:

     "netsh firewall set service RemoteAdmin"

    Regards

    Abhijit

  • DELL-Abhijit P

    Community Manager

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    711 Posts

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    Posted March 20th, 2012 14:00

    There is a ports and protocols table in OME user guide and online help under "Managing Security Settings" section which lists all the ports used by OME to communicate. You can take a look at that and see if any of those ports are blocked.

  • nbissette

    15 Posts

    743

    0

    Posted March 20th, 2012 14:00

    We are using a Cisco firewall not the windows firewall.  What ports is omremote.exe trying to use in addition to 135?