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NickC27

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NickC27

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June 14th, 2020 20:00

G3 3590 Hinge Replacement

One of the hinges on my 2019 G3 laptop after only a couple of months using the PC (see images linked below). This has been caused by gently opening and shutting the laptop less than 100 times. In its current state, the screen is tilted to the left when open and can no longer shut completely, putting undue force on the LCD screen and making it unsafe to transport (an important feature of any laptop).

I thought it may have been an easy fix but after doing some research it seems like this is a very common problem for the laptop and I would really like to get it fixed under warranty as users report that eventually both hinges snap out and you're left with a laptop with no screen.

Front View Slanted to LeftFront View Slanted to LeftOpen Laptop CrookedOpen Laptop CrookedClosed From AboveClosed From AboveRear of Laptop (Shut)Rear of Laptop (Shut)Closed View From BehindClosed View From Behind

(edited)

  • DELL-Cares

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    Posted June 14th, 2020 22:00

    Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.


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  • NickC27

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    Posted July 21st, 2020 06:00

    After 10+ years as a Dell customer, I'm afraid this will be my last product. "Dell Cares" support agents wasted my time and mislead me for 6 weeks for what should have been a simple repair job. 
    I was given the option to have my computer repaired or replaced and I opted for a replacement as repairs were expected to be delayed. Weeks and weeks passed as I continually tried to get an update on the situation from the customer support.

  • laboule29

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    Posted October 30th, 2020 14:00

    Hello, I have exactly the same issue with my Dell laptop G3 3590, similar to the pictures. I see this is a common problem of this model. I would like to be contacted for fix it.
    Lb

  • agthedemon

    1 Message

    10559

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    Posted February 19th, 2021 14:00

    I am suffering from same issue, my device is out of warranty how much does it cost to repair the entire thing?

     

  • Webvlad

    3 Posts

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    Posted April 27th, 2021 17:00

    Hi,

    I now have the same exact problem happening to me. I bought the laptop a year ago and like many others, I now have a laptop that is falling apart with nothing else than regular basic use.

     

     

  • Dgbyte

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    Posted May 13th, 2021 17:00

    Have same problem with G3 15 just fell apart and my laptop's screen  is barely stable, needed to put support behind it. Not even thinking abt closing it. I m afraid screen will broke in half. All screws fell down of it. Completely disaster. Won't trust dell soon.

  • Webvlad

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    Posted May 14th, 2021 04:00

    I've been told around 350$ CAN but since they use oem pièces, they said the problem will come back in a few months or so...

  • 8826

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    Posted November 21st, 2021 23:00

    @DELL-Cares I'm having the same issue as above on the same manufacture date... Is this something you guys are able to repair or should I just throw out this paperweight?

  • 6675

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    Posted November 21st, 2021 23:00

    Thanks @DELL-Cares, the useless robot tells me I'm no longer in the warranty period and to call the technical support. 

    It is literally 5:56 pm AEST on Monday and your support hours are 8am - 8pm. The call was hung up because "the office is closed".

    Literally the worst support that you cannot contact. You make 2 hour hold times seem a breeze. You have lost another customer.

  • NickC27

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    Posted November 22nd, 2021 01:00

    If you are under warranty they will replace it, however, in my opinion, as it's a design flaw (screws holding screen hinges on, drilled into 1mm plastic) it will break again. Since Dell isn't doing a product recall the only way to get your money back would be to sell it after it's fixed.