Hi everyone! I have bought a G15 5515 recently and facing "common" (at least it's my understanding after doing a research) issue appearing in all Dell products with Alienware features. The point is I can't get rid of this, no matter what I do. Tried a number of solutions available on Dell Support or Reddit and similar pages, i.e. like this one:

https://www.dell.com/support/kbdoc/en-uk/000141237/alienware-fx-light-issues?lwp=rt

however the problem still appears. After 5 attempts of re-installing Alienware software with no positive effect I decided to do a factory reset of the device. All Dell and Windows updates installed but I still can't manage my laptop through ACC.

Every time after restart, the first start-up of application trigger a Windows notification that ACC service is starting but nothing happens. I receive another notification from ACC that no supported devices were detected or I don't receive anything, app is just stuck on service loading (dots in a circle on the middle) forever. The app itself is not frozen, I can hit the X, but second launch ends up with notification about no supported devices. It's endless.

Did, someone of you, manage to break this loop? Or just know how to solve this? Any suggestions? 

 

Regards,

Marcin