My machine has a long history of faults. The most persistent at this time is having the machine shutdown after a period of non-use, then requiring the power button to be held down for 6 seconds, released, then a brief press to start the machine, which then goes to a blue screen saying the software did no load properly.

 

After multiple remote access with Support I am no where closer to the problem solution.

History include replaced mother board 3 times, SSD twice

 

This happened using Win10, and also Win11

 

Any suggestions?