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dysfunkshon
22 Posts
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296265
December 2nd, 2009 14:00
Delays...
So i ordered my area-51 on oct 23, prpopsed delivery date of 11/30 ( 5 weeks). delay 1, no email no phone call... it was delayed 1 week 12/7. I called and was given no reason or appology as to why it takes 6 weeks to build a cookie cutter computer. i had no upgraded parts. i only added a monitor and the WoW install. Delay 2 no email, no phone call delayed to 12/14. (happened today) I called and complained, they "expedited my order" and still gave me no reason why it takes 7 weeks to build a computer. I would think that Dell/Alienware would WANT my $2,500, and if it gets delayed again ill take my money to HP/VooDoo. Just had to get that out there.
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johnnyboy24
91 Posts
2131
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Posted December 2nd, 2009 15:00
What video card did have on your order? Mine is supposed to ship 12/14 or so, however I am not 100% anymore...
dysfunkshon
22 Posts
2131
0
Posted December 2nd, 2009 15:00
Single 1.8GB NVIDIA GeForce GTX 260
So i ordered my area-51 on oct 23, prpopsed delivery date of 11/30 ( 5 weeks). delay 1, no email no phone call... it was delayed 1 week 12/7. I called and was given no reason or appology as to why it takes 6 weeks to build a cookie cutter computer. i had no upgraded parts. i only added a monitor and the WoW install. Delay 2 no email, no phone call delayed to 12/14. (happened today) I called and complained, they "expedited my order" and still gave me no reason why it takes 7 weeks to build a computer. I would think that Dell/Alienware would WANT my $2,500, and if it gets delayed again ill take my money to HP/VooDoo. Just had to get that out there.
hmmm, sorry to hear about the runaround/stonewall treatment. My suggestion, call corporate HQ. Keep naggin until you get someone at the Director level, like Director of distribution or some such title. In this economy 2.5K is a LOT of money, so I wonder how many customers Dell can afford to lose?
Good Luck.
Peace.
I'm having the exact same issue. Of course we weren't told on the phone it takes 2 months to piece together a color coded motherboard and chassis so to speak. If I had known this I would have built my own. I also am spending about $2,200, so I'm not sure how many $2k+ customers they can afford to lose in this economy, especially since when I am happy with a company, I'll continue to purchase computers from them every 3 years or so.
dysfunkshon
22 Posts
2131
0
Posted December 4th, 2009 14:00
Exactly why is it taking SO long... all i want is the computer i ordered almost 2 months ago.... is that SO hard. i mean its not like i changed anything, i just ADDED A MONITOR AND that WoW install. is that really that had to slap together. If i didnt want this case so much id build my own.
johnnyboy24
91 Posts
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Posted December 4th, 2009 14:00
This is a interesting question to ask - how come others get theres pretty quick, and other it takes forever even though they have the same setup?
johnnyboy24
91 Posts
2094
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Posted December 4th, 2009 15:00
Currently, these are the only two options that are delayed. Everything else says "9 day build time".
Single 1GB NVIDIA® GeForce® GTS 240....1 Day Delay
Alienware TactX™ Keyboard...3 Day Delay
The builders seem to be running out of parts. I customized a desktop here on the site and then proceeded to place the order a few hours later - I got a message telling me I could no longer have the system as I designed it because some part(s) were no longer available. Looks like Dell is out of TV tuners and possibly sound-cards. The 20% Bing cashback offer is gone now too - I'm in no hurry to shop at Dell.com at this point.
dysfunkshon
22 Posts
1047
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Posted December 4th, 2009 23:00
9 days yeah right, ive been waiting since oct 23rd...

johnnyboy24
91 Posts
2131
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Posted December 2nd, 2009 15:00
Thats the same card I am getting, but my order was placed 11/27.... :/
Maybe Chris can help and trying to find out why its taking so long for you.