I just bought a new desktop feb 27th.  I bought it from the dell factory outlet which they charged me 700.00.  I received an email that is was shipped march 3rd and too my suprise they took another 700.00 out of my debit card conveniently on the last day  I to pay rent.  I called the number they refer to as customer service explaining my situation and that I needed my money back today.  I was hung up on twice.  I could barely understand the agents cuz their outsourced from India.  They showed that they could care less.  I was guaranteed by a Manager that I would have my money back within 8 hours.  Didnt happen. 

Mark my words Dell.  This will be the last computer that I will ever purchase from you again.  I have been a die hard dell fan for many years and your lack of customer service has killed it.  I will not even buy a freakin dell ink cartidge.  I have to now pay late fees to my apartment complex because dell decided to charge me twice for one computer.  Sad thing is I use to tell so many people about the good prices on dells factory outlet.  Now I will do the opposite and spread the word about Dell's pathetic customer service.  You think your saving money outsourcing your call center, on the contrary, it just cost you a life long customer as well as 100's of referrels.  I am tech support for ATT and the solid American company believes that customer service is #1 and that providing exeptional customer service will set them apart from the competition. 

Dell has now earned the reputation for horrible customer service.  This will be the downfall of this company.  Your not too big to fall.  I asure you.