First let me apologize if I have posted this to the wrong forum group. This seemed the best choice.

I used the support page for my machine to determine if there were any driver updates I needed to install.

I used the system analysis feature and it came up with 4 driver updates and a BIOS update. I chose to let it automatically download and install the updates (I unchecked the BIOS update since I have to do it manually). This process appeared to work without a hitch although the Intel ME FW Recovery Agent that opened and tried to phone home to check for updates could not do so - my internet connection is fine - I think Intel is having trouble with/updating their support page.

I quit the recovery agent and restarted my machine. Everything seems to work fine. I went back to the support page to check version of BIOS update and download it. I used the system analysis function again and the same 4 updates I thought I had installed appeared. I have been trying to check to see if the drivers were actually installed but I am not sure where to find them all. I did notice when looking through the system information window that the RealTek PCIe GBE Family Controller driver showed todays date and a time which coincides with my attempt to install the drivers.

I just noticed that there is a Dell Downloads folder in My Documents. I looked at the logs real quickly. They all terminated successfully. So now I am pretty confident that they are in fact updated.

I want to be sure before I flash the BIOS. Why are they showing up again on the support page if they have already been installed?

Thanks in advance for any help.

Jim Hamilton

Dell XPS 8700 (Mid 2013)