Hi madd8001,

If the diagnostics pass, boot the system to safe mode. Restart the system and tap F8 on Dell Logo for advance boot options. Select Safe Mode and hit enter.

If the system boots in Safe Mode perform clean boot to troubleshoot the issue.

Please refer to the link mentioned below for more information on clean Boot:

http://bit.ly/12PfxI

Thanks & Regards
Manshu S
#iworkfordell

Hi madd8001,

Welcome to the Community.

Let me know the operating system installed on the system.

Meanwhile, unplug the adapter and the battery. Press and hold power button for 20 seconds. Perform System Diagnostics. Press and hold “Fn” key while turning on the system. Hold it down until the diagnostic starts. For more information click the link mentioned below:

http://dell.to/RO1v0p

Please refer to the link mentioned below for information on error codes:

http://dell.to/12IFoz8

Thanks & Regards
Manshu S
#iworkfordell

This is a Windows 7 computer.  If I do this and it doesn't work I will have to reinstall again. Do you think that is ok?

I have tried several times but no matter what I do it wont do anything but go to the error screen.  I could reinstall windows again since that gives me one boot up.

Hi madd8001,

Please let me know if the system diagnostics passed with no error codes.

If the diagnostics pass and system does not boot in safe mode, perform a clean(format the partition you are installing operating system in) operating system installation using the information on the link below:

http://dell.to/Wj9o0m

NOTE: Operating system re-installation will remove the data in the system.

Thanks & Regards
Manshu S
#iworkfordell

Did a clean boot with msconfig and it restarted.  Now what should I do>