Hi everyone, i need your help desperatly. I had a inspiron 1520 which i got for school back in july, i have had problems with it ever since i opened the box, from a broken hinge, to a faulty hard drive to wireless issues, everything imaginable from a new computer. I put up with it because i was at school and didn't have the time to send away for a new one or go through repairs because i was so dependent on it for college.

 

Last month i finally gave up as i couldn't even turn on the computer without getting driver issues. So i first had my hard drive replaced, no luck, then i sent away for a new system, and recieved an Inspiron 1525. Technically it is a newer model but it still a different computer and i went through atleast three weeks of trying to fix my old one because i had customized it online for my specifications. Now i recieve a COMPLETELY different computer and it has lesser features, most notably a lower resolution and now webcam. I was so fustrated that i went on the chats and was told first that there was an error in the order and they had fixed it, i recieved the 1525 the next day after another 3 weeks of waiting.

 

So the next tech i talked to about recieving a different replacement system told me that this was an issue and that it could be fixed. Then i was told it could not be done by them because customer support is responsible and they were not open.

 

So i asked to speak to a supervisor so i could go over my options instead of talking to the tech who was going to his sup. for every question. I was immediatly disconnected. So i went back on and re explained my problem to a new tech, and he told me that this was how it was done and i would have to accept the completely new system which is 4-500 dollars cheaper than the one i paid for. He told me that the webcam and the screen res could be fixed by a tech sent to my house, i just needed to call during business hours for Cust. serv. to transfer the warranty. Today i tried TWO seprate times and each time i got disconnected as soon as i displayed my fustration for the disconnecting and total disregard for my problem

 

So i spend practically every hour i have out of work trying to reach dell and every time nothing gets fixed. I have seen that dell employees look at the boards so i am PRAYING that they see this and help me out.

 

I have my old laptop sitting in a box ready to send back, and my new 1525 that i recieved as a "replacement" for my customized more expensive 1520. It is a complete downgrade and when i ask for just the equal quality parts back i get shunned away.

 

I have had an AWFUL experience with dell and if anyone knows if there is anyway i could be helped or listened to or be refunded my money so i can go buy a different brand that actually comes with "SUPPORT" it would be greatly appreciate it.